My name is Kimberly and I bought a 2005 Nissan Sentra in October 16, 2004. After I had the car just 3 months my engine light came on and I took the car immediately back to Trophy Nissan where we purchased the vehicle that was on Febuary 9, 2005 and all they did is check the car and tightened my gas cap and reset the light. Well on Febuary 14, 2005 the engine light came back on and I took it back to Trophy Nissan and they checked it out again and the report says they found cylinder 3 misfire three times ago they said engine is running fine and they sent me on my way they didn't do anything at this time. Febuary 17, 2005 the engine light once again came on and once again I returned directly back to Nissan. They checked it over again where they found the presence of coolant leakiung into the head gasket. Before the cars first oil change only 3, 677 miles on the car and they are having to go into my motor to fix this. Ok to my knowledge they did not send the head in to check to see if it was warped. I also had some other issues with the car the electric fuel pump went out. Now its 2011 and my engine light came on around the 1st of May. First I take it to an auto store to verify the code and they said it was the Intake Valve Timing Control Solinoid so I drove the car over to Trophy Nissan for them to check it out and yes that was what was wrong with the car or so they said. Ok I get a call from the a day or so later and they proceed to tell me that I have a crack in my Head Gasket ok I immediately contact the Consumer Affairs at Nissan to file a complaint because I believe this issue is from the original issue I had from the beginning and they approved to take $500.00 off the 1, 351.77 that they quoted me to fix that problem. A few days later I get another call from the service department at Trophy Nissan and they tell me not only do I have a cracked Head Gasket they had sent the head off to be checked to see if it was warped and in fact it was warped and the block also is warped and has a crack it in. I believe that this problems began back when the presence of coolant was in the head gasket and leaked down onto the head and caused it to warp and caused the block to crack and the head to warp. So now I need a new engine $4, 500 to replace it. Now the Consumer Affairs person is trying to get me some help and frankly they are not wanting to help us. I have researched these cars even on their own Consumer Affairs page where other customer have had similiar or the same issues that I am experiences at this time. I also know that the 2005 Nissan Sentra is ranked the worst year model in this particular car. What I would like to see done in this situation is for Nissan to take responsibility that this car came from the manufacturer with a major defect with the head and block problems the leaking of coolant into the engine which resulted in me now needed a new engine. I want this replaced because its their vehicle and it came to us off the showroom floor with a major defect. I do know that the Nissan Corporation is aware of these issues concerning these Sentras and they refuse to help their customers. Which leads me to believe its only about lining their pockets with money and the heck with the customers who by their products and pay hundreds of dollars holding the bag. I need help now will you give it to me.

we went there on july 1 to buy a car...we were there for like 15 minutes and then the salesman came out and said it was approved now to pick out what we want...after the salesman came back he then told us we would need more than our 1991 buick as trade in so we talked and then gave them all the cash we had which was 100.00 and then gave themm our credit card and had them take and put 200.oo on the sale of the car also...well he finally did come back we picked out a hhr and then he said all was ok lets do the paper work ..we went to the finance dept and they said they had to record it all and then jerry signed like 20 or more pages then the manager came in and signed off on it and we got to drive off in our new car...we was so happy cause we had a new car to go on vacation with in 2 weeks ...well july 8 came they called said we needed to come in and sign more papers jerry went...was there almost an hour then the salesman came in and said im sorry we got to have the car back...of course jerry was angry they gave us back the buick but they to this date have not gave us our 100.00 cash or 200.00 credit back on the credit card they are avoiding our calls and no one seems to not know what is going on down there...they trick you in to buying something then do this to you???? thank you for ruining our vacation you have our cash and our credit card tied up so we get to go nowhere thanks to you!!!

inquired about 2 preowned Nissan Titans through their website. A salesman responded and said the trucks were available (this was on Saturday). I took off work to go in on Monday. I checked the website on Monday morning, before I drove the 50 miles to the dealership, and the trucks were still listed on the website. Ok so I get there, the salesperson I spoke to initially was not there so I had to speak to someone else. As soon as I get there I don't see either of the trucks. They do some checking and tell me the trucks were sold on Saturday. I got really pissed and told them about the trucks still being on the website that morning and that I drove an hour to get there. They give me the run around and say they may have some similar trucks. After waiting for about 20 minutes they pull out a truck that it not even close to what the other were but said they would sell it for the same price. It was a different color, had 15K more miles, was the top of the line model and was 4x4. So I drive it and the suspension sqeaks evertime it went over a bump and one of the back doors would not open. So I tell them to see what kind of deal the can make on it. The come back with a price that is $8, 000 more than what the other trucks were listed as and offered me $4, 000 less than what the original salesman told me they could give me. I blew up and got extremely pissed. The salesman said the prices listed on their website did not include a $2, 000 "reconditioning fee" and a $1, 000 "Nissan certification" fee. I told them I have never heard of anything like that before ( I have bought around 10 cars/trucks in my life). Plus that has to fall under some sort of false advertisement or something. That would immediately add on $3, 000 to any car/truck listed on their website. I was furious. My wife had to settle me down. Then the salesman dissapeared and a "Sales Manager" came out being all nice and giving me the runaround saying they had a truck that just came in on Saturday and it was in service having new tires put on it. So we sat there for 30 minutes waiting for them to bring it out. When they finally did. The truck looked like someone had driven it through the forest. It was covered in scratches and the inside looked like a family had been living in it. I didn't even drive it. I told them they would have to repaint the whole truck for me to buy. I told them to just give me the keys to my car and then I left. That was the most ridiculous experience I have ever had at a Dealership. It was a complet waste of 2 hours of my life. I would not go back if they called me and told me they would give me a truck.

I bought a car from Trophy Nissan only to have them call me and tell me the vin. # Was incorrect and needed to come by and let them get correct number. I had given them a 3000.00 voucher and a 500.oo check on that car. When I arrived a dealer they informed me that bank would not finance that car for some reason. So they said I had to take another car one they had picked for me... I was very upset with this. The car I got was not what I wanted... But when I asked for my old car back they said it was already gone... So I took the other car and and asked for my check back. In all the commotion they didn't give me my check... I called back and they assured me that it had been mailed. When I didn't receive my check I called my bank and stopped payment on it. About a month later I received a call from Telacheck and they informed me that Trophy Nissan had cashed my check and they wanted their money... At that I refused and they have been calling my office and home phone threatening me with all kinds of things. I think this is wrong and should not be allowed... They whole experience with both have been unbearable and if I had to do it all over again I would never buy a thing from them... I still get calls from them wanting me to buy a car... What does that tell you. They were suppose to do some work to the car I got and have never set and appointment. So no that would not be where I would go if I had it to do all over again... I guess in short it is going to cost me a lawyer to get this straight... I still have the contract on the first car... Oh me...