I hope no one else goes through this. a couple of months ago, I was very low and stressed, I had been having trouble with children in my area and they had set alight to a fence right by my house and I had to call the fire brigade, thankfully they turned up just in time. When I went back into my house I felt very low then the phone rang and said I'd won a holiday and to press 9. At the time I was feeling low and stupidly thought oh great something good has happened so unfortunately I pressed 9 and I got put through to some American lady who said i'd won a 14 day holiday to Florida, she rambled on for ages and said I would only have to pay £549 for this holiday, to which I replied saying i'm very sorry but I don't have enough money so then I got put through to this guy apparently the head of the department who said they'd do me a deal for £249! and stupidly I went along with it but then I stopped and thought about it and asked if I could get out of it and they said know, you'll have to wait to receive your pack and put the phone down, but which time the transaction had gone through, they did assure me that to get a refund. As soon as they put the phone down I tried calling back and it just rang and rang and rang, I tried the next day and spoke to someone who was extremely rude to me and demanded to know why I wanted to cancel. They also said I would have to write in (to America so more money!!!) to get my refund. I wrote to my credit card company and they said they would look into it, about 3 weeks later I heard from my credit card company and they said they could not help me. I then called Tropical Grand Vacations again and she said you must write in, I did say to her I would have done but I sent emails asking for the address to send letter to and got no reply which was beyond frustrating!!! So I asked her again what address do I need to send the letter to? She replied with I don't know we've got offices all over the place. How are you supposed to write in to get a refund if you're not given an address??!!! I was very very upset and felt so stupid. I've never been spoken to the way they have spoken to me, I don't know how they sleep at night. I am trying to sort something out but I don't' think i'm going to get my money back so it's a hard lesson I've learnt. I would like to publicise what happened as much as possible so it never happens to anyone else. I don't understand how they are even an eligible business!

I recently received a call out of the blue from people saying I had won a dream holiday and it seemed too good to be true. I am wise enough to do my homework when something seems like this so I checked the internet and asked my uncle (who is a security officer for a big cruise liner firm in the states).

The internet was littered with complaints about this company. I asked the caller how they got my details and was told I had probably stayed in one of their resorts before. This is not true! I then asked for a list of resorts to be sent to me so I could check them out. They refused and tried to distract me with the offer again at which point I hung up.

I have received one call a week since then and I just hang up. Don't trust people who offer you things for a fraction of the cost over the phone and NEVER pay up front without some sort of guarantee. If they really want to sell you their product they will send correspondence or a representative.

I also received a phone call on 2nd sept 2008, offering me 14 day holiday to orlando with a cruise to bahamas for 4 days included, for 2 people but if 3 or 4 people wanted to come they could get free tickets too they informed me i would be responisble for airport ground charges and hotel taxes. the cost of the holiday was worth 2500 but i would only need to pay 249 pp, they gave me a web site address to check to prove it was legit, luckily it was a false web site and i checked while i was on the phone. I never handed my details over but others beware. I spoke to an american guy called Mike Jones and it did sound real so please be careful

I was phoned on the 25th August 2008 and was told i have won a holiday at 70% discount to florida for six nights and had to pay only £498.00 plus air fares. I told them very polity that i was not interested and she replied why are you still on the phone then to which i replied that i was not rude to just put the phone down and she replied well i am and down it went. How can humans be so vile to others.

I received a phone call on May 18, 2008 from Tiffane Jordan of Tropical Grand Vacations, USA offering me an 11 day holiday for 4 in Orlando & Daytona, Florida to be taken within the next l8 months. It was transferable & expendable with no restrictions. It sounded too good to refuse, so I gave my credit card details knowing there was a 30 day cool-off period. The following day, I decided not to go ahead with the deal so tried ringing the number they provided for 2 days. It does not exist in the USA. Its a Northern Ireland number. The internet address given to me does not exist.

I googled TGV. The phone number for "Australia" is actually for the Calypso Bay Resort in Florida. I spoke to them to cancel the offer& left my phone & email details & still haven't heard back. I canceled my credit card that day, but it was too late, they'd already debited my account. I've not received anything from Matza Ltd or TGV in 2 1/2 months & of course my cool off period has well & truly expired. I'm now trying to recoup the money they debited & would appreciate hearing from someone involved in Matzo Ltd of Tropical Grand Vacations urgently. I've been duped, sucked in & scammed & am very unhappy.