As a listed & available lawyer for Hyatt Legal Plans (Met Law), the Law Office of Troy Moore, Houston TX, basically refuses to respond to requests for an appointment once it is known that the client is a member of a prepaid legal plan. After attempting to schedule an appointment by email on three occasions, I finally called the office directly. The secretary who schedules appointments first wanted to know in detail everything I wished to discuss with the lawyer. This is an invasion of privacy. The phone call ended with "I'll call you as soon as I check his schedule." That was two days ago...he must have a very heavy schedule as I have not heard back from this office and it's pretty obvious I won't. Mr Moore needs to honor his commitments to Hyatt Legal and their customers. Hyatt Legal doesn't have any system in place to *** out lawyer such as this. Don't waste your money...bite the financial bullet and get a real attorney.