I have two very big complaints.
1) The sales representatives are the most pressure driven people I have ever worked with. I heard ever sales pitch, gimmick, and trick in the book working with these guys. They don’t ask you if you are interested, they tell you that you are interested. I had a guy call me and tell me about aerating and seed product. He went on and on about how I had to have this done for winter and it will do all these wonderful things. Then he said when would be the best time to get this taken care of. The way he pitched it made it sound like it was included with what I already paid for. I ask if it was included and he tells me it’s just over $100 dollars. Then he went on with the same “you have to get this” crap again. I rejected it 3 times before he took the hint.
2) I would wake up at 8am to see if Tru Green came and they didn’t. Then at 10am I would go to work. They put a bag on the door and signs in my lawn. I would call and the operator would tell me the drive knocked but there was no answer. Ok maybe I was in the shower or something. I got the same story for 4 months in a row. That is bull. I would go out on the lawn and feel no product on the grass, no foot prints, no chemical smell. I would wait and see if the weeds dry up like they are supposed to and only a few patches would be taken care of. So I’m paying to have my whole lawn sprayed but all they do is spot spray. I have yet to see them spray while I was home. I just suddenly have their signs posted in my lawn and a note that says please water grass more.