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R Dean
December 6, 2010
Horrible Company
Heard rumors about their bad reputation, but I needed a job and applied there. Was called in for interview and was blown away by what I saw and heard. The interviewer explained how the techs had to do 25-30 yards per day and in addition had to bring in minimum of 2 new customers sales per week. Their employee board which was visible had an unbelievable amount of cancellations posted per tech. Most of the techs are not very knowledgeable about lawn care and are under tremendous pressure to make quota or work on Saturday which they try to avoid at all costs if possible by short changing the customers on their service. Tru Green tries to prey on what they hope is their customers lack of lawn care knowledge by giving them the run around when they dont perform as expected. Tru Green is strictly driven by money and sales and not service and quality product. And to top things off the techs are terribly under payed for what they are expected to do. Looking from the inside out at this company, all the rumors I heard were confirmed and I got out of there as soon as I could. All of the other big lawn care companys actually get the benefit from Tru Green bad reputation by picking up their cancellations. Thanks Tru Green, the new company I work for the business your shoddy work sends us.
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Hate Tru-Green
May 12, 2010
Not even a Tru-Green customer
We are not even Tru-Green customers...our neighbors are. We came home one day to a blue dog. Now, I am sure that he was barking at the Tru-Green guy, but the dog was covered snout to tail in blue (we have pictures). When we called the company to complain and explain that the actual property line is about 15 feet from the chain link fence, they told us that it must have been a result of wind carrying the overspray. We spoke to multiple managers who assured us that the dog was not intentionally sprayed.
They can never seem to stop spraying where the grass ends. It is constantly all over the sidewalk. Our 16 month old son was playing on the sidewalk and got some of the chemical on a toy. He of course put it in his mouth as I made a mad dive to get it away from him.
We immeidately called Tru Green to try to determine what he had just ingested. After 45 minutes of being transferred, insulted, and put on hold by their service reps we were finally told it was "just fertilizer". I was begging, pleading, cursing and crying to get the information. They would not tell us what it was because we were not the customer. (Poison control could not advise us what to do without knowing the substance and compound) On the third call to Tru-Green we finally got someone that was willing to help. My son was fine, but I am convinced that a company that does not care about were they spray their chemicals, will not give away "proprietary" information in a potentially life altering situation and is just plain rude is not worth paying for.
We were promised a call back from the local manager and a corporate manager and by no surprise, have yet to receive one.
Besides that, the neighbors yard does not look that good. They have all sorts of weeds and dead spots.
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