This company has absolutely the worst customer service/ ordering department I have ever encountered, either in a real store, or online. Retrospectively, my very first mistake was not researching this company prior to placing my order - my error.

I had ordered an Undercover toneau cover and the necessary adaptor installation kit for my truck. It was needed to provide protection and security for cargo I was transporting from Virginia to Illinois, and I had made (confirmed) arrangements with TrailBlazers/ Truck Add Ons for an installation (at the Lexington, KY store) on my way to Illinois. This involved a 2.5 hour detour from my route, but it was factored in to the trip, and it was a straightforward 1/2 hour job, and all of the parts would be there, ready to go. This was confirmed twice prior to my departure.

Well, I arrived at the store, at the scheduled time on the correct date, and that is when the surprises began. First, even when I presented a printed copy of my internet order, the store manager was clueless about what was going on, and the status of the order. After about 20 minutes of fumbling around, it was determined that the topper was at the warehouse and someone would be sent over to retrieve it and bring it back to the store for the installation. It arrived about 20 minutes later, with the news that 'somehow' the required installation kit had been shipped to my house in Virginia, so, as the manager so succinctly stated, "you are screwed", as they had to order that kit and did not have another in stock. They then tried in vain to do an alternate installation on the truck, with no success, consuming almost another hour.

They offered to order another installation kit that would arrive in a few days, and I could have the parts installed 'on my way back from Illinois' (another detour on my return leg of the trip). Well, I needed it for the trip to IL. I departed the store, politely but very upset, with no topper, and told them I would decide shortly what I wanted to do, and let them know by phone. I called them about 20 minutes later and informed them that I wished to cancel the order, and please have it credited back to my charge card.

Upon my return to VA, there was no indication that the credit had been transacted, so I called to inquire about it. The company had not even started the 'process'. At my own expense, I returned the installation kit to Trail Blazers via UPS second day ground (with a required proof of receipt signature). I called the isssuing credit card company and filed a "disputed charge" claim to halt payment for the charge. I also filed a claim with the Lexington BBB.

A series of back and forth correspondences took place, and the company was resolute that I had to 'drop the disputed charges' in order for them to proceed with issuing a credit. That is not the way it works, and I am sure that they are aware of it, and if not, they should be, given the multitude of complaints and issues that are documented on the BBB website. They were given the credit company's phone number and contact information, so they could verify the procedure themselves, which apparently they did not do. In the end, I ended up without the topper I needed, a lot of unnecessary aggravation and frustration, and a firm conviction that this company has no idea of what customer service (and respect) is about.

Just remember the time proven addage... "The lowest price does not necessarily indicate best value". This company exemplifies this in spades, and you would be well advised to steer clear of them.

As a footnote, at the time of this fiasco, (Aug.-Sept./ 2010) the company had an "F" rating with the local BBB, and as of 12/2010 they now have an "A+" rating; an interesting statistic. And, for those of you that aren't aware, the BBB is basically a paperwork clearing house, and have no real enforcement abilities.

This company is absolutely the worst. I wanted to cancel an order because it had not shipped yet, I left messages, spoke to reps and they finally shipped order that I did not want - to tell me that I cant return it now that I received it. I cancelled my credit cards. Their return manager is horrible - she called me a liar and said that I was committing fraud for canceling credit card. Went back and forth without a care giving me attitude in her email. Very bad customer service. No negotiating with them. Dont every purchase again from them.