NAME IS MEL., I RECENTLY JOINED YOU CLUB IN PAVILION.I SIGN UP FOR 12 MONTHS.I DON'T HAVE CREDIT CARD I PAY CASH.

I NEED TO RECORD A COMPLAINT ABOUT YOUR SERVICE.I FEEL I WAS CHEATED BY YOUR MEMBERSHIP CONSULTANT. I WAS PROMISE MANY THINGS BUT NOT BEEN IMPLEMENTED


UP TO NOW STILL HAVEN'T RECEIVED MY MEMBERSHIP CARD.I'M STILL USING MY RECEIPT TO ENTER.

I FIND IS REALLY RIDICULOUS TO USE RECEIPT TO ENTER., WHY THERE IS NO TEMPORARY CARD? (WELL IS 3*** FITNESS BUT USING RECEIPT TO ENTER.)

I STILL HAVEN'T RECEIVED MY STARTER KIT AS YOUR CLUB WAS RAN OUT STOCK. BUT IT SUCH JOKE., AFTER A WEEK I SIGN UP, I SAW A CHINESE CUSTOMER RECEIVED A STARTER KIT, BUT WHEN I ASK MY CONSULTANT & HE SAY THEY STILL OUT OF STOCK?


WHAT MAKE ME SURPRISE IS THERE IS NO ORIENTATIONS FOR NEW COMERS., IS NOT VERY WARM WELCOME.

I WAS REALLY UNHAPPY WITH YOUR MEMBERSHIP CONSULTANT THAT THERE IS NO FOLLOW UP CALL. WHETER IM ALREADY CAME FOR ANY CLASSES OR ANYTHING THAT HE CAN HELP ?

I ONLY RECEIVED CALLS FORM YOUR MEMBERSHIP CONSULTANT REGARDING PAYMENTS. SO TRUE FITNESS ONLY CARE ABOUT SALES $$$$$$$$$$$$$$$ NOT CUSTOMER.


REGARDING THE MONTHLY FEES, I ALSO FELL THAT I BEEN CHEATED BY YOUR MEMBERSHIP CONSULTANT.

A FRIEND OF ME SIGN UP SAME PACKAGE AS ME 12 MONTHS PACKAGE BUT RECEIVED DIFFERENT MONTHLY FEE.

WHEN I CALL YOUR CONSULTANT ALWAYS NOT THERE & NEVER RETURN MY CALLS.


***I WAS IN CUSTOMER SERVICE LINE FOR MORE THAN 10 YEARS, SO FOR ME CUSTOMER SERVICE IS IMPORTANT IT'S REFLECT YOUR COMPANY IMAGE.


** I want a reply on this email ASAP & CALLS or I will take things to the right channel.


UNSATISFIED

MEL.

CONTACT NUM 016 2470704