TruGreen Chemlawn
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Category: Home & Garden
Contact Information Elyria, Ohio, United States
Phone number: 440-324-7844
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TruGreen Chemlawn Reviews
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Bryan DiFatta
October 6, 2010
Harassment
That for 6 years I had to deal with numerous amounts of trugreen chemlawn employee's in my personal Custody & Visitation cases here in Baltimore, Maryland because the mother (Marianne Murray nee Lambert) of my children works for trugreen chemlawn and she has used the company against me nothing other then to harass me, slander me, and embarrass me. She has never used anyone outside of this company what so ever. Their names are Steve Garrett, Marianne Murray, Jonpaul Murray, Mary Stalvey, Renee White, Lisa Netro, Mary walsh, Ernest Anderson, Brenda Bathgate, Carl Athy, Wade Nigrin, Timothy Airey and Tony P and so on.. That I filed a formal complaint back on 3-10-2008 which was totally ingorned by Trugreen Chemlawn. That I contacted the branch manger about this problem on 9-30-2010 a day before my next Court hearing on 10-1-2010 about what his company employee's were doing and I also told him that if this comtinues I would file a 1 million dollar law suit and Mr. Garrett told me to go for it. I was outraged with his responce for being a muti-million dollar company. On 10-1-2010 at my custody & visitation hearing their were 7 trugreen employee's at this hearing which was a total outrage that Mr. Garrett would involve his company at my personal Custody & Visitation Hearing. Now I ask trugreen why I and my family should not file a 1 million law suit against you. I am just a daddy trying to see my children but for 6 years I have had to deal with this company of trugreen chemlawn of constantly involving themselfs at my Court Hearings. This is nothing other then abusive behavior by trugreen chemlawn and I have never seen such a thing to take place by a muti-million dollar company of a daddy just trying to see my children. Here is some pictures of my children that I have been fighting to see and this is what I have to deal with from a muti-million dollar company that will not leave me alone.
Thank you,
Bryan DiFatta
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JacR01
October 22, 2009
Charged me for lawn treatment after cancellation, refuses to credit account
I sold my house at 3950 Clinard Ave, Winston-Salem, NC with the closing occurring in early June 2009.
TruGreen performed a lawn treatment at my home in early June as I forgot to cancel my service. However, I did pay for that treatment, and at the time of payment I also contacted your office and requested that all future treatments be cancelled as I had sold the house and was moving to Texas.
However, I have since been receiving statements showing $46.00 owed for an application on my lawn that TruGreen did on 7/16/09 (invoice 350590), which was long after my phone call informing their office of cancellation.
When I received the first statement informing me of this charge, I contacted your office reminding them that I cancelled and should not have been charged for new service. They apologized and said someone else, who was out of town, would have to approve it. I called again two weeks later to make sure it had been taken care of, and it still not had been done at that time. Finally, I called again on September 28, 2009 and a manager, Lee called me back that afternoon, when I explained what had happened. After speaking to Lee, who agreed the amount should be credited back, I faxed a follow-up letter to him that same day confirming the facts detailed here which he and I spoke about.
A couple of days after my conversation with Lee, another employee, a female in their office, called me to follow-up and told me it would be taken care of.
It is now October 21, 2009, and my account has still not been credited for the charge of $46.00, as evidenced by a statement I just received in the mail just a few days ago showing the same charge.
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Joe
January 21, 2009
Customer Service
I contracted with this company to treat my lawn, but told them it would be a month before I needed treatment, since I was planting seed. The CS rep said "No Problem!" A week later, two days before I was scheduled to plant the lawn, the driver treated my lawn with a weed killer, which made it impossible to plant any more grass. They apologized, said they would give me two bags of seed, and I wouldn't have to pay for the treatment. I was then billed for the treatment, which I had to call about. They finally took that off, AND THEN TREATED MY LAWN AGAIN. I had no lawn by then, so they sprayed dirt. And billed me for the treatment. I never received any grass seed, told them to stop, and paid the bill, just to get them off my back.
This year, I had a weekend scheduled to plant the seed, then lo and behold, I come home from work on Thursday before...THEY did it again! So, no seeding done, another summer of dirt and weeds (oh yes, apparently the weed killer only killed the last living grass that was there). I never asked for the treatment, told them to stop the year before, and they did it to me again. And while I was arguing about the first bill, they treated my lawn again, and said I owed them 80 bucks.
Now, eight months later, I just had to pay over $100 so this bill wouldn't be on my credit report. What was 80 bucks became $120, but they "settled" for $100. I jsut decided it wasn't worth the knick on my credit report for a hundred bucks. No, I never got the grass seed, they told me they wouldn't come again, but who knows?
Stay away from this horrible company. Based in Northern Kentucky, they also take care of Cincinnati area.
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August 12, 2008
Don't use them
I owned a vacant home in Federal Way WA and wished to have one time fertilizing and insect spray before putting house on the market. He assured me that this was fine. I live in California and asked to be billed there providing a billing address.
Upon a subsequent trip to the house, I discovered wet bills for additional work on the front porch (not in an envelope) just thrown on the porch. I made a phone call and received apologies and would change the billing address. I paid for one additional application that had not been requested.
Another trip to WA and another weathered bill had been placed inside the vacant home by a realtor who found it on the door step. I called and they begged me to meet them half way (to save her butt she said)and I said out of principal...NO. No more applications were being paid for out of my pocket. She said okay, she understood.
One month later, I started to get phone calls from Collection Agencies first Action Collection Service than CNS. I called and spoke to the Supervisor at TruGreen, Jennifer, who assured me that she would remove all actions from the collection agency. As late as May2007, I once again received a collection call, this time I put my demands in writing.
I do not recommend this company for ANY work. They are disreputable in that they would take advantage of a collection agency for service not requested!
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February 28, 2008
TruGreen Killed My Lawn
Over the course of last year, TruGreen completely killed my lawn - it literally disintegrated. This was despite the fact that I bought a couple of their upgrades and "needed treatments" + watered and kept the blades high on my mower.
A manager was supposed to come out and look at what is left (dirt) but of course never showed up. Unbeliveably they continue to call and try to get us to renew our service. The latest call was tonite. I told the guy who called me that there was nothing left to spray - he told me (quote) - "Well I have no idea what could have happened to your lawn, we don't send guys out to your house with ray guns." Then he told me that since we cancelled, we weren't customers anymore and he couldn't do anything for us.
TruGreen is all about selling you as many services as they can and could care less what happens to your lawn - and whether or not you are satisfied. The guy who called tonite was so cocky I think he thought he was doing me a favor by being part of his solicitation calls for the night.
If TruGreen calls you, hang up immediately.
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