TruGreen
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Category: Home & Garden
Contact Information
Georgia, United States
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TruGreen Reviews
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Maria Romano
July 16, 2011
Stop to send me a collection letter
Truegreen sent me a letter by a Collection Agency. I am disputing this debt. How can I owe something for them if I just bought one time from TRUGREEN for 1 year treatment and I paid them in advance? This is the best proof that I don't owe anything for them. If they are sure that I am in debt, they have to provide me a copy of the agreement signed by me with the commitment with them to provide the service that they are assuming is in debt. They are very disorganized. They charged my credit card more than the amount that they offered to pay in advance and I had to spend a lot of time to call them many, many times to solve the problem and get my refund.
TRUGREEN IS HORRIBLE.
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fergieking
July 6, 2011
service
Never shows up for their mailer card appointments, calls to set up appointments and never shows. When they finally arrive, they don't have the necessary equipment and leave. Only arrived once in over a month and double charged.
DO NOT USE THIS SERVICE
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Gerald E .Lee ( deceased)
July 1, 2011
WEEDS
I called April 27 for My first call on weeds. I have called 4 times since. 2 weeks ago a tech. came out and said my weeds would all be gone in 2 weeks. Today I have cute yellow dandelions standing up in my yard. From my kitchen window I can see
50 light green weeds. I am a good customer for several years, Ipay my bill on time. and ahead of time. I will not put up with this. If you don't get rid of these weeds I will be forced to find someone who can next year.
I used to have the best yard in the neighborhood.
Jean Lee
8135 Bishops lane
Indianapolis, In
[email protected] |
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SteveW 807
June 20, 2011
Poor Service
I had TruGreen come to my home after I planted new grass seed I informed them that it was new grass just recently planted they sprayed and killed the new grass then after promising to send someone to look at this person sprayed again I called office and someone else was to come and look at it the person never showed, I would never recommend TruGeen to my neighbors or friends
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Tipidi
June 20, 2011
Unfair treatment
My supervisor is a money hungry *** who professess to be a christian! All he cares about is money to pay for his fishing trip in Florida! He"s an egotistical ***!This company is a ripoff! Do not spend your money on tree feeds.BIG MISTAKE!Do not listen too bullshit giving over the phone about *** control when it rains, read your broucher-who"s lying?Smart customers know the difference...I hate working a lie. If you have a conscience like I do, you would not be running a businesses like this to better yourself at the cost of others...
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bgarner
June 9, 2011
unsatisfactory service
I called TruGreen in March 2011 (Hagerstown MD office) to request an organic treatment plan. I am in the Chesapeake Bay drainage zone and it is requested that chemicals not be used on our lawns. I also have children that play outside daily. I paid well over $300 for the program. The first treatment was on March 21st and they put down herbicides(non-organic) that I didn't request. I canceled the treatment that day in fear that they would come out again and put down non-organic chemicals. Well, despite canceling the program and getting refunded, they came out again on June 6th and put down more non-organic chemicals. I called again but they told me that they couldn't cancel it until the clinician reported what chemicals he used as by law that has to be recorded. I asked that he call me the next day to let me know it was canceled. I took his name and phone number, J. Atwater, just in case. Well, he never called me so I called the number three days later and it was a discontinued # (go figure). In the meantime, I noticed that parts of my grass are now brown (that were not brown prior to June 6th). When I called the main office in Hagerstown, they told me Joe was on another line. I said I would hold. Then some woman came on. She said the account was canceled but when I explained that I now have dead grass she could offer no explanation but offered to have a clinician come out and look at it- OMG No!
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poodyt
June 7, 2011
Lack of Professionalism/Customer Service
A bit of background information: I have been a TruGreen client since the summer of 2008; I live in rural Champaign County and have a little over one acre of property that needs to be maintained. The services that I've contracted for in the past are for weed control and fertilization with anywhere from 4-6 applications per season. Each application runs $120.00.
I have been trying, unsuccessfully, for the past two months to obtain a pre-note card to get some idea when my 2011 applications will take place. This is a post card that has the number of applications and the approximate dates that the lawn will be serviced. I have received them in the past. On April 11th, I spoke with Courtney who confirmed that I have 4 applications this year and would mail me a pre-note card. On May 9th, will still no pre-note card nor lawn care application received, I called and spoke with Leslie who told me that she would put me back on the pre-note system and schedule an application ASAP with Chris (the man who does the scheduling). On May 13th, speaking with customer service representative Kathy, I inquired as to why my neighbor received an application that day and I didn't. I live out in the country and couldn't fathom why a service truck would travel all the way out for only one application. Kathy assured me that she would schedule an application for me ASAP (yes, again with Chris). On June 6th at 9am I called and spoke with Courtney again who told me that the pre-note system was discontinued 3-weeks ago and pre-calls to customers were taking their place. She agreed that 'yes, I should have had at least one application by now' and would hand deliver to Chris (yes, again with Chris) my information and request for an application. I also requested that Chris call me so I could speak with him about this issue. Needless to say it's been 31 hours, give or take, and I still haven't heard from Chris (the supposed scheduler). Nor have I receieved a response to my e-mail to TruGreen corporate.
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Tamih4
June 3, 2011
Buyer beware
My parents have used Trugreen for the past three years and since using their service had brown spots and was sold reseeding, aerating (which really made the lawn rough) and different chemical treatments. Each time promising this would correct the problem. I tried talking them out of using Trugreen last year but my parents were told Trugreen would be able to correct. Again this Spring they were pressured to renew but finally realized Trugreen was not helping their lawn. I ran a soil analysis from the local Feed Store on the lawn to find out it was deficient in lime and needs 3, 770 lbs to correct an 10, 000 sq. ft. lawn. The ph is at 5 which is very acidic. We were told he was surprised the lawn would even grow as the ph should be at 7. This was caused by too much Nitrogen. Why didn't Trugreen figure that out. It is going to cost over $500 in lime alone to correct and that is with me doing all the work. And since putting this much lime on would kill the lawn if all put on at once, will have to be divided by 1/3 this Spring, next Fall and the following Spring. Plus all the dead spots which is about 1/3 of the lawn need reseeding. If you use the service, insist on them taking a soil test to truly know what should be put on.
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r2chs
May 26, 2011
Poor Performance
Canceled all services after 8 months. My lawn showed no noticeable improvement, bottom line. My neighbor hired Scotts two months ago and the difference between our two lawns was the deciding factor. In addition, I now find shrub in my front yard infested with Japanese beetles and their grub worms under my front yard grass. All while Trugreen has been applying "pesticides" and "insecticides". I've complained several times during the 8 months both to the Trugreen Corporate site and on the phone locally. Nothing was ever addressed but I thought I'd give their treatments a fair chance. I called them initially because I used them several years ago at my other home in GA where the results were dramatic. Something clearly has happened to quality control in this company. Even after I canceled, I have yet to receive any contact to find out why I canceled or to attempt to rectify the situation. This is customer service at its worst.
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Tamih4
May 13, 2011
Lawn
My parents have used Trugreen for the a number of years and the last couple of years had brown spots and was sold reseeding, aerating (which really made the lawn rough) and different chemical treatments. Each time promising this would correct the problem. I tried talking them out of using Trugreen last year but they my parents were told Trugreen would be able to correct. Again this Spring they were pressured to renew but finally realized Trugreen was not helping the lawn. I ran a soil analysis from the local Feed Store on the lawn to find out it was deficient in lime and needs 3, 770 lbs to correct an 10, 000 sq. ft. lawn. The ph is at 5 which is very acidic. We were told he was surprised the lawn would even grow as the ph should be at 7. This was caused by too much Nitrogen. Why didn't Trugreen figure that out. It is going to cost over $500 in lime alone to correct and that is with me doing all the work. And since this would kill the lawn if all put on at once, will have to be divided by 1/3 this Spring, next Fall and the following Spring. Plus all the dead spots which is about 1/3 of the lawn need reseeding. If you use the service, insist on them taking a soil test to truly know what should be put on.
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