Came three times after I told them not to. Fried my lawn while I was on vacation. El Paso manager wouldn't solve my complaint. Said I wouldn't be charged for ONE of the applications. That never happened. Requested 3+ times to have a higher up manager call me. THAT never happened. Threatened to have account sent to collection, so I paid anyway. Don't use this company. I will use a local company from now on.

TruGreen is a terrible company! They lie and make promises to get your business then treat you like crap. I had specific instructions listed on my account all of which were completely ignored by their service tech. I know they don't want to talk to the customers when they come out to service the lawns but that's too dang bad! I'm paying for a service. The rep was instructed to ring the doorbell before starting the application, he did not! My son happened to see him and in the two or three minutes it took me to slip on clothes he was done and driving down the street before I could get out the front door. I contacted TruGreen and told them. Of course they said they spoke to him and it would not happen again, it did!

They burned the heck out of my lawn and then made all kinds of excuses. They tried to tell me it was worms and they could do another type of application but could not be certain it would work. Why on Earth would they think any homeowner would agreed to this. Tired of the lies and the poor service I canceled and they agreed to reverse my last bill. It's been several months and I call each month when I get the bill and they say, "don't worry it's taken care of you won't get another bill." Well I'm sure you know I do indeed get a bill the next month!

Now they have turned me over to a collection agency! Are you kidding me! I contacted the collection service and they connected me to the Ellenwood office. The woman that answered the phone was contrite and rude, she went so far as to call me, "partner!" Well I then find out that there has been a change in management and because the management that made the agreement wasn't still employed there they would not honor the agreement.

The new manager got on the phone and wanted to come out to evaluate my lawn. FOR WHAT????? These incidents happened several months ago what exactly does he expect to find? I know he doesn't think I left my lawn the hot mess they made it.

All I can say is if you want a terrible company, that lies, has terrible customer service and will kill your grass dead, dead, dead then by all means TruGreen is the company for you! Save your money and stay away from TruGreen!

We had Army worms in our front yard. My husband went out trying to find pesticides but wasn't successful due to the outbreak we had in our county. I called Trugreen, scheduled an treatment appointment which was supposed to happen the following day. I was put in touch with the Marietta office. I asked if we can cancel if we are able to find a pesticide and the guy told me to just give them a call. Not even an hour later I received a confirmation call for Saturday, Aug. 14 between 8 and 1300 I believe it was. My husbands search was successful, our lawn treated the same day we've noticed those worms and the appointment cancelled. Well we had to leave a voice mail, since nobody picked up to physically take the call.
Trugreen didn't show up the following day, so we figured they got the message. 3 days later, I was out and about in the afternoon, getting home late I noticed a sign in our backyard. Our lawn was treated against Army worms that were already gone. I called their customer service, explained, that this must have been a mistake, since we had cancelled the appointment. The kid was trying to tell me, that a left message wasn't a cancellation. I told him, that when prompted to leave a message, there was nothing stated, that in case of a cancellation call 1-800-cancel me, so therefor we figured that we had cancelled the appointment. Besides that they showed up 3 days after the original appointment was supposed be and if we would have waited for Trugreen, we wouldn't have no more grass left to treat. I was told that a manager will call within the next 2 business days.
That never happened! A week later we received a bill. I got on the phone explained the situation and Mr. Customer Service told me that our account will be credited. "Cool, that was easy" I thought. Today we received another invoice and back on the phone I was explaining the whole thing again. This Mr. Customer Service told me, that the last Mr. Customer Service had plugged into the computer for a manager to call, which of course wasn't what he had told me and the manager had never called either.
Now I am waiting again for some manager to call, because the guy I talked to is not authorized to credit accounts. This is getting pretty annoying! I tried the contact us form on trugreen, but of course got a message error two times. I finally found an email address and we'll see what happens next. One thing is for sure! I will not use trugreen again!! I rather give a local company my business and pay a few dollars more!

TruGreen in Augusta failed to get rid of weeds from my yard and could not get rid of brown spots. I followed their recommendations and watered the yard regularly and never cut the grass more than a third down. It didn't matter. My yard is overrun with weeds and the brown spots continue. TruGreen is not worth the money. You are better off doing it yourself. Do not use TruGreen.

If my lawn was a glowing green jewel of a lawn, I might forgive the multiple billing issues. Alas, it has deteriorated while under TruGreen’s care.

First, TruGreen charged my credit card a $45.00 monthly fee five times in one month. Instead of $45.00 my card was charged $225.00.

Then I opted to pay a year in advance, yet I continued to receive bills. Every time I received a bill, I’d call and explain that I’d paid a year in advance. The TruGreen customer service rep would apologize.

Finally today I asked for a supervisor. I spoke to Jody. She explained that their computer system often double charges accounts, and every day she goes through the charges and organizes the refunds.

So why did I get hit five times? “I was on vacation.” Jody explained. “I called everybody when I got back.”

Oh. That makes it all OK. (not!)

Why wasn’t someone else looking for double charges while Supervisor Jody enjoyed her time away?

And why am I still getting bills and phone calls about being late with a payment when I’ve paid in advance?

“We accidentally refunded your advance payment.” Jody explained.

Yup, that whole year’s worth of lawn care that I thought was paid in full when I paid my June credit card balance is… gone. I have to budget for it all over again.

Yes, as Jody not so helpfully pointed out repeatedly on the phone today, TruGreen *did* give me my money back. But in June my husband and I were preparing to travel in Asia, and with a slew of additional expenses associated with that, the refund went unnoticed.

Apparently TruGreen doesn’t care that their crappy billing practices could put someone over the limit, incurring fees and tying up funds that might be needed for other things. I may have been refunded my money, but it feels like I have to spend it twice.

And no one can give me back the time I have spent on the phone with TruGreen, sifting through old credit card statements trying to sort this mess out.

Stay away from TruGreen unless you like spending your days off on hold while customer service reps prepare to apologize with barely concealed irritation.