TruGreen
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Category: Home & Garden
Contact Information
Georgia, United States
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TruGreen Reviews
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avatarsare
July 19, 2010
Destroyed Lawn and bad customer service!
Trugreen has constantly destroyed my lawn they use horrible products that are unnatural. If you complain they constantly come up with lies like they will fix the lawn as soon as possible. Trugreen is nothing but a scam! do not trust them they only care about money. They told me they would constantly fix the problem and it was never done and all year my lawn was horrible and the worse in the whole nieghborhood. customers pay a lot of money and do not get anything in return!.
If you are thinking about using Trugreen then dont! and if you have it and have any type of problem just cancel you will be better off!
Once again this company is nothing but a big scam!
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Liz Beasley
June 14, 2010
Billing
Last summer, 2009, I prepaid in full for services from a local lawn care service provider. TRUGREEN bought the company and billed me for services I already prepaid for with the former company. After many, frustrating months, I did get the issue resolved, but I vowed never to use this company, so I cancelled services for the following season 2010. Despite no longer being a customer, someone came out in heavy, pouring rain and windy conditions, and applied chemicals. I was incredulous, given the weather conditions, that some one would come out that day. I have received 4-5 bills for this unwanted application. Even if I were still a customer, I would have demanded they repeat the service free of charge given the weather conditions when the treatment was applied. It is impossible to speak with someone from billing. When you press the appropriate number on the recorded message for billing/service problems and enter a zip code (any zip code) there is a busy signal or it automatically disconnects. The few live people you get on the phone, if you're lucky enough to get an actual person, cannot help, and TRUGREEN continues to bill. I'm just amazed at the lack of communication with this company. Even when I cancelled service well before the season began, an application was applied during horrid weather conditions, and I continue to be billed even after talking to several people at TRUGREEN about it. There is no customer service at this company. No one can help you. DO NOT USE THIS COMPANY!!!
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Damian
June 10, 2010
Terrible management
My first year with Trugreen satisfied due to the good field agent.There are good techs out there, but this is the luck of the draw. However Second year has been RIDCULOUS! Lucky didn't sign a contract, after no one showed up after being reassured for over 4 weeks by manager area named DREW, demanded service in spring and found out from other sources they had no one for my area and so they send out a guy who stops at 7AM, waking everyone, since he needn't to do it on the way to his area. Poor guy, why couldn't the manager be honest and say we don't have a tech for you. Alright, still patient, need to seed bad, need new sod planted from last year to get fertilizer, keep calling only to have the most void of personality, manager Drew, tell me someone will be out. OK. Now past the time for the preemergence second treatment due to heat, no -sorry for your inconvenience ever came out of that boys mouth.He needs to go to some "HOW TO DEAL WITH PEOPLE" seminar. I get happier and more affable people at the Walmart store than this guy.
Well, still no one, thought I should have to call and track people down every time the grass needs it's treatment, now I have a yard that is two different colors since the timing for the treatments is so off.No one calls you like they promise since I have two dogs I need to worry about, maybe this DREW is so tired of hearing complaints he just takes this blanked out attitude. I thought I was patient enough, calling every week, being nice to continue but just canceled yesterday since hubby was right and said if they want your business they should be calling you. Called Scotts and they were out in a heartbeat, actually talked to me rather than scribble something on a slip of paper that I never could read. WHAT ever you do don't sign a contract, in the long run, if you get this treatment you want to walk away without losing money since I am sure they would hold up and take their good old time giving me anything back since DREW seems to like cricket land. I did want to mention that last year I guess when they had someone fill in near then end since I must have lost my originally tech then, I have security cameras, and watching back the tape see the guy spending more time trying to find a place to pee way in the back yard then he did fertilize. He didn't even get 1/3 of the property just ignoring it and getting back into the truck. Thank goodness he left his coffee cup for me to throw away. Research your area guys before committing, and don't be as patient hoping they would change as I did.
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Harold
June 3, 2010
Good product, terrible service
They worked wonders for my yard, i just said no when they would try to sell me additional products and features. The problem I had is that they burned up a few areas in my yard when putting down fertilizer. They sprayed to much in one area. This happened in July, so they came out acknowledged it was their fault and said that they would seed at the middle to end of August, so I waited until the first of Sept. and called and they said they would be out in the next day or two, they would never show up, so this happened 5 or 6 times over the next month. They finally seeded in the middle of October and the seed didn't have time to come in before an early frost. So I told them about it, they said they would come back in the spring and seed, so then they came out and put down the first treatment which kills weeds and won't allow seeds to germinate. So they said I would have to wait until the fall. At that point I cancelled because I pay them $75 a month to have a nice yard and for 7 months had to deal with dead spots from where they killed it. Again their product is great, it did wonders for my yard. I question all of the treatments, I think I would probably get the same results with 4 treatments compared to the 7 but it worked. I was with them for 3 years and it went from the worst yard in the neighborhood to the best but I won't be treated like they were treating me so I am trying another company now.
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Carol Smemoe
May 31, 2010
killed lawn with weed killer
Our lawn wasn't perfect but at least it was green, Trugreen put down weed killer and it killed the lawn except for spots which they missed, near trees, or close to the house or pool.
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Harrased person
May 4, 2010
Harrasment after cancelling service
After 1 year with maginal results I decided that did not want to renew my service with Trugreen. That started the telephone harrasment campaign. Starting last August I started getting 2-4 calls a week from Trugreen. After telling them to take me off of their call list the calls became more frequent. I currntly recieve weekly correspondence from the general manager Nick Makris to come back and "they miss my lawn" A Trugreen rep even knocked on my door on saturday for a lawn analysis (he got an earfull). PLEASE avoid this scam and the slime that runs the company, no one deserves the treatment that I have recieved..
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SamF54
November 24, 2009
Rip off
I live in colleyville tx and have used Trugreen this year - 2009. My grass turned YELLOW. I complained and requested reapplications each time. They came out and assessed the situation and each time it became worse. They applied the weed control - surprise - I got weeds, they put down the fertilizer and nothing.
They came out for maybe the third time and told me that I had an inferior lawn. I called the local nursery who came out and they told me that my Bermuda grass was, in fact, high quality.
These people are rip offs. AVOID TruGreen. They really suck.
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ernie capobianco
November 23, 2009
trugreen killed my lawn
TruGreen does not honor their warranty. TruGreen has Rude customer support. TruGreen has very bad products that DO NOT work. TruGreen is a ripoff.
Do yourself a favor and review the other reviews of TruGreen. These are bad people. My lawn actually turned yellow. It was like they were intentionally trying to kill my lawn. I don't know if the product was out of code or what was going on but I can tell you that nothing - nothing - nothing they did worked.
Weeds grew, grubs appeared and my grass turned yellow. They ignored their guarantee and were rude.
Now I am in collections with a yellow lawn. These are bad people. TruGreen SUCKS.
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ernie capobianco
November 23, 2009
trugreen killed my lawn
Trugreen killed my lawn. I tried so hard to help them get it right. My lawn actually turned yellow. I have more weeds than ever before. The customer service is rude. They did not back their guaranty - 100% satisfaction. They refused to provide credit. They kept coming out and kept billing. I canceled but they came out again and billed me.
This is a bad company with a ton of complaints out there. I wish I read these complaints before I asked them for a "free" consultation.
I can't stress how bad these people are. Stay away. Your lawn will thank you.
Ernie Capobianco - Dallas TX
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RickT45
November 23, 2009
Poor customer service
In my book customer service is everything. I was called by Tru Green and asked if I'd like a lime treatment on my yard for the winter. I said yes and also told him I was concerned about still having so many weeds in the yard after having their service for 2.5 years now. He told me they would do a service call "FREE OF CHARGE" and they'd wait until the end of Nov. to do the lime treatment since I just had a pre emergent treatment a few weeks prior. Two days later there is a bill on my front door saying they did a *** control and fertilizer. I called about that and Bonnie in the office who LOVES to hear herself talk and not even try to listen to the customer (constantly interrupting you) gives me the run around about how this was a lime treatment. and that i have weeds because of the rain we've gotten recently. I was told on the phone that this service call would be FREE OF CHARGE and then received a bill and got the run around by some crazy lady in the office who has NO FREAKING clue whats going on. I finally just hung up on her since I couldn't get a word in. called back later and got a very nice lady named Melissa and asked her to cancel my service. I work hard for my money and I don't mind paying for a service if it's a good service. Bad customer service will not be tolerated and I will not pay for that kind of service.
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