I am currently an employee and all I can say is run!!! I work in customer service and when you call you speak to me. I try my best to assist the customers. It's very hard when you're working for a company that's very unethical. No one returns the customers call, we get a lot of unauthorized service complaints and people have their credit card info on file, scheduling issues, techs claiming they treated the lawn when they didn't, customers entire lawns are dead and they have chemical burns. I have to deal with pissed off customers all day and to be honest there's nothing I can really do to assist them because no one at their local branches care about the customers. I am constantly reprimanded for speaking out and voicing my opinions. The reason why the customers can't talk to their local branch is because they don't want to hear the complaints because they know they are watering down their products. I'm tired of customers calling in pissed off at the call center employees, it's not our fault because we're consumers too. It's your local branch who you need to be pissed off at. Do yourself a favor and get some Scott's products from you local home depot and do it yourself and run!!! The most exciting part about my job is when a customer calls in to cancel. You don't have to believe me...seeing is believing. Why not google it or look at the worst lawn in your neighborhood, you know the lawn that looks abandoned and there you have "Truegreen, where your lawn means more"...lol and run!!! as far away as you can. When we tell you that are sytems are down they are truly down all the time. The billing, scheduling, websites, products, and service is messed up. So when you call in and ask to speak with a manager and we call the local branch, they tell us at your local branch they aren't available. We actually get in trouble for calling your local branch. We get in trouble for trying to be customer focused and centric. It's not about customer service. That's why they outsourced the work to a call center. We put your information into the system and we can only hope that the people at your local branch will print it out and give it to the right person, but this rarely happens. We deal with trugreen customers all over the US, from Cali to NJ. So the next time you think about yelling at the agent just nicely request to cancel your service please.