I had an account with Truworths. I missed a couple of my monthly payments and they took me to debt collectors. I paid the debt collectors all i owed truworths for 2 months.The problem is the debt collectors have not update my payments at the ITC. I can not make any credit as the records shows as if i still owe them. Please help me by what to do.

I am most disgusted by the service I received in dealing with Truworths. I have been calling them since Tuesday 15 March and they have only had the decency to contact me twice. My boyfried bought a chain at the Pavillion branch in Durban as a gift to me. I am from Cape Town and when I visited Durban in March, I was given the box. On opening it, I discovered that the chain was broken. We returned it to the store on Sunday 13 March. The person who assisted was definitely not interested in what we had to say. The chain left the store in good condition & the box was never opened, yet the chain broke. He & Truworths complaints have basically implied that we must have broken the chain because their stock is never flawed. What utter rubbish. Now 'as a favour to me', they will repair a chain that was flawed to begin with. This is a brand new chain that was never even taken out of the box. When I asked how on earth a perfectly good chain could have broken while in the box, I was told that it could have snagged on something. What utter rubbish! She was grasping at straws just to get rid of me. The area manager I spoke to last Friday sounded nice and gave me the impression that I was finally speaking to someone who cared and would sort this out. Boy, was I mistaken! I have made numerous calls over these past weeks with little assistance on the part of Truworths. I feel cheated and very dissapointed. I will definitely NOT be doing any shopping at Truworths. The very least they could do is apologise for this and replace the chain. They could also have kept me informed as to the process.

TRUWORTHS HAS LISTED ME ON ITC AFTER PAYMENT WAS DONE IN FULL MONTHS AGO!!!
I AM FURIOUS! TRIED CONTACTING THEM ONLY TO BE TOLD THEY WILL "CALL ME BACK AND LET ME KNOW" WHICH THEY HAVE NOT DONE! THIS HAS BEEN GOING ON FOR TOO LONG AND I CANNOT GET FINANCE OR CREDIT!
THEY ARE USELESS AND THIER SERVICE IS SHOCKING! THEY HAVE NO CLUE WHAT THEY ARE DOING AND MAKING MY LIFE EXTREMELY DIFFICULT. WILL NEVER BUY FROM TRUWORTHS AGAIN!!!

Bought a gift for a friend that does not stay close to me. The item was faulty and was taken back to another store. They told the recipient that they dont do refunds, gift must be taken back to store where purchased. When I complained they were willing to do the refund then, but only back on my credit card. They expect me to travel to a completely different town so they could have my card, all that for a R199 gift!! Operations Manager unable to resolve issue, I get told its my fault. I should have asked for a gift receipt or used my debit card.

All they have caused is for me never to set my foot into a Truworths store ever again.

I would like to express my disappointment with the way my Truworths account is handled. The last statement I received was in June 2009 so for the month of July I did pay the same amount as June since I did not receive my new account. Few days later a got a sms to tell me that I am late with my payment. I did phone and explained what has happened and I was told that the full amount is R 500 from which I already paid R 120, so I had to pay R 380 to be up to date and I did it immediately. I did ask what my full amount will be for the next month if I don't get my account again and I was told R 500. So before the next due date came I diligently paid R 500. But I had another sms telling me that I have to pay R 620 before the end of the weekend. Once again I was in trouble for no reason what so ever! I still don't have my accounts from July and August to see what am I paying for exactly! They just want me to pay without any statement. I did ask for e-mail to be sent to me with my statements but they don't do that. Am I guilty if the post offices do strike or why should I believe that they did send it to me? I have never been late with a payment!!!