i filed my taxes on 1/21/2011 and when i was done i noticed that there wasn't a web page for bank information...6 hours i trying to locate this web page only not being able to find that damn bank info page. i spoke to 4 csr's who have given me almost nothing to find the bank page...with turbo tax it seems like you can't get the refund direct deposited using the free edition...that fact is last year..i received my refund direct deposited in 8 days...not so much this year...now i have to trace down my refund that i filed with turbo tax as the BIGGEST HEADACHE..so beware tax filers... i will be looking closely at turbo tax and may file false advertising charges with every agency who are watchdogs for such a thing. i don't want to see people making a comment who don't anything about this, for then your intelligence will show all who enter this site.

11:01 AM

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You have been connected to 13_Raquel M.

11:24pm

Jullie: Hi

13_Raquel M: Hello Jullie, thank you for contacting TurboTax, please allow me a moment to read your question?

Jullie : I am trying to figure out if some people can get a credit on a hybrid???

13_Raquel M: I'll be with you shortly.

Jullie : ok

13_Raquel M: Thank you for holding Jullie. I understand you need to know how to take the deduction for a hybrid vehicle?

Jullie: yes
Jullie : Here is my question...
Jullie : I bought a hybrid in 2008 but I never got a credit..because the government were out of money.So are people getting the credit still?
Jullie : Can someone buy a hybrid and get a credit now? or is there a way to get my credit now?
Jullie :There is a form in turbo tax for this. This year and filled it out..but they did not give me the credit.
Jullie : Is the state issuing credits now? To anyone?

13_Raquel M: Hold please while I check for you.

Jullie : ok

13_Raquel M: Thanks
13_Raquel M: I'm checking my resources, I'll be with you soon, ok?

Jullie : ok

13_Raquel M: Thank you.
13_Raquel M: I went to the IRS website at www.irs.gov and typed in hybrid deduction and a list came up with several vehicles.

Jullie : ok yeah?
Jullie : I already did all that OK?
Jullie : Here is my question ...
Jullie : I bought a Toytota Prius in 2008 new..ok?????
Jullie : and

13_Raquel M: Ok

Jullie : I was not allowed to get my credit because the government was out of money to pay it ok???
Jullie : so..in Turbo Tax this year
Jullie : there was a form ...
Jullie : and it was to claim the car again ...
Jullie : I did it, but they did not give me the money ...
Jullie : My actual return was only 16.00. wihtout adding the car, my retur was 500.00. The money for the car was a lot more. So why does Turbo tax say different totals?
Jullie : So...my question is...are there people still getting this dedcution?????or should turbo tax take out the form?
Jullie : Is this form still good??
Jullie : Can people still get the hybrid deduction?
Jullie : Not me..But can any new person...can they go out and buy a hybrid this year and get the deduction?

13_Raquel M: Did you use the interview screens?

Jullie : huh?
Jullie : I typed in my questions all over the place
Jullie : I tried to call ...
Jullie : I got an automated service...
Jullie I think that perhaps turbo tax may be in error and should take the form off, so people dont try to use it and have problems...

13_Raquel M: In the program, there is an interview mode which walks you through the return by asking questions.

Jullie : yes
Jullie : I did that ...

13_Raquel M: Would you review that section please because it seems that all of the questions were not answered?

Jullie : If the government is issuing credits on that same car for other people..then I am need to know... Are there people who can go out and buy this car and get the credit for it.???
Jullie : No, I won't look again. I already did and can't find the info.
Jullie : I dont hink you understand my question
Jullie : Do you understan what I am asking?
Jullie : I am asking if someone, -anyone can go out and buy a hybrid, let say, this year and at the end of this year, they can get a credit..?

13_Raquel M: Please hold.

Jullie : I never got a credit...I was supposed to get 2500.00 on my tax return back in 2008 for buying this car..I never got the refund..my question is asking you if people can still get that refund if they buy this car.??????...Ok I will hold

13_Raquel M: Thanks.
13_Raquel M: Ok, Julie, thank you for your patience. You would need to go over your answers to the interview questions. We have no way of accessing your tax return.

Jullie : So you cannot tell me if the form shold be there or not?
Jullie s: Can u have a manager call me?

13_Raquel M: At this point, no I can't.

Jullie : U have not answered my question ...

13_Raquel M: The message came from a manager.

Jullie : So what...? turbo tax can't help me?
Jullie : I need someone at turbo tax to tell me if the form is good or not ...
Jullie: It has nothing to do with my persoanl taxes...I just need the question answered.
Jullie : Do u understand what it is I am asking of you?

13_Raquel M: Hold please while I relay that message. I understand what you're asking.

Jullie : Do understand my question?
Jullie : I need to know if any person can buy a Toyota Prius and claim it for taxes, because you have the tax form for the car, ready to fill out here in Turbo Tax...
Jullie : ok

13_Raquel M: Thanks.

Jullie : Sure.
Jullie : So, re-cap..Turbo Tax has form inside for people to fill out...It is a form that allows people to claim the hybrid car on their taxes.OK? If this form is not good, then wy is Turbo Tax using it? Does that make sence? Will you ask the manager that question please?
Jullie : Thanks...

13_Raquel M: I'm getting the answer now.

Jullie : Ok, thank you.
Jullie : Also, can you tell me the name of the manager please?

13_Raquel M: Ok, does the form you're referring to have a number?

Jullie : You know, when we started this conversation, it was about one and a half hours ago..my question is still not answered..
Jullie : I will go and look ok?

13_Raquel M: I do apologize I'm relaying messages at this point.

Jullie : ok..I will go and look for the form number ...

13_Raquel M: Thank you

Jullie : Tt says "Alternative feul vehicles credit"".It has no number ...
Jullie : Someone else has a comment on a 2106 form, but I am not sure if that is the correct form number ...

13_Raquel M: Ok, I'll let them know.

Jullie : I dont think you are going to be able to anwser this question for me... Can you have a manager call me tomorrow?
Jullie : I want to know if the governmet is giving refunds to people for this car or not. ..Turbo Tax has the form in file ready to be filled out and has accepted it.

13_Raquel M: I'll ask
13_Raquel M: I let them know, waiting for a response.

Jullie : Ok, ... If they can call me tommorow, or send me an email, and then we can talk, I need them to explain this to me. Thanks ...

13_Raquel M: Let me see what they've said please.

Jullie Edwards: The time now is 1:02 Pm Thanks for being here :)
Jullie Edwards: ok

13_Raquel M: Thank you so much for your patience. To our knowledge all of the forms in the program are good.

Jullie : OK.. and who would I contact about this form?

13_Raquel M: One moment please.
13_Raquel M: Ok, there is no one person to contact about the form. The resource to check would be the website for any documented updates on any forms, and you contact a customer service agent for any further questions.
13_Raquel M: Again, I apoogize for the inconvenience.

Jullie : You mean a service aganet like you?or someone else?
Jullie : Its ok..., I know it is not your fault ...

13_Raquel M: Yes, another agent like me.
13_Raquel M: I understand your frustration.

The time now is 1:14 pm

today 1/19/2011 completed my business 2010 taxes in 3 weeks and now Turbo Tax has lost all records of it. I used them 5 years now and they say I only signed up for the service today 1/19/2010. They have absolutely no records of my returns and act like I just started the 2010 return today.. Funny how they charged me $121.00 last december 2010 for it. If they can't keep your records safe how can you even trust them with their security. You can't even call them about it. I used to reccomend them but never again. Save yourslef some time and money

I have used Turbo Tax since 2002 and have had no issues until today, February 24th, 2010.
I called Turbo Tax customer service today to speak with someone regarding a serious situation, regarding receiving someone else’s private information, such as name, address, credit card information, and turbo tax information including confirmation #’s. I was worried that if I got her information then did someone else, maybe this same woman, get my information. In my shock I called turbo tax to try to find out how something like this could have happened.
After going online and entering in my information and then receiving a incident number then finally getting a hold of a person I explained my situation and then immediately asked to speak with a manager. Once I got a hold of a person after waiting on hold for a manager for over 30 minutes I found out that I was just put back in the call center que. I thought I got a manager but then I realized that it was just another call center associate, she stated her name was Melanie. I explained to her that I needed to speak with a manager immediately because I had already been on hold and I thought that I was waiting for a manager during this time. She told me to hold once more, this time without music, thank goodness! All she did was mute me so she could still hear what I was saying, I knew this so I muted her on my phone. She came back on and explained to me at 50 minutes into the phone call that it would only take the manager about 5 more minutes to be able to talk to me. So I was then put on hold AGAIN, this time put on hold with music (but this time no automated voice telling me thank you for waiting on hold someone will be with you shortly…..haha I think not!).
At 1 hour and 15 minutes the music stopped playing and I thought that I was hung up on, but I waited to see if the hang up sound (eh eh eh eh-worst sound ever) would come up and it never did. So I waited some more……. She finally came back at I hour and 25 minutes and explained to me that I had to go to the website and go to the technical support area to have this worked out. At this point I am going to lose my cool. So I asked for the supervisor/manager/basically any superiors name so I could follow up with this later. Melanie refused to give me a name of a supervisor and then told me that she was speaking to a group of people. Fine then, I said I just want one person’s name that you were speaking to. She then proceeded to tell me that she was speaking to the internet and that I would need to contact escalation issues through internet services. I told her that I was refusing to hang up the phone until she gave me a name of a supervisor or allowed me to talk to supervisor about the issue. I asked for her name again just to make sure, but she said nothing. This is when I said, Melanie is it (then got irate and started yelling ) this is b.s., I cannot believe that I am having to go through all of this just to straighten out a mistake that I did not make! After that she muted me. I intended to wait until she hung up herself because there was no way that someone from Turbo Tax’s call center in India was going to treat me like I don’t deserve the proper customer service without me putting up a fight. At 1 hour 38 minutes and 32 seconds, my husband got on the phone and said “that it was fine if you want to mute us because I have worked in a call center before and I know that your call summary will show that you have been on the phone with one issue for over an hour, that is when she finally hung up at 1 hour 38 minutes and 32 seconds. Crazy! I refuse to work with Turbo Tax again after this absolutely asinine headache! However, you better believe they will be receiving many letters regarding this issue.

Well we are from Canada and have moved to the US part way through the year of 07. We tried the basic Turbo Tax for the US and it does ask about being from and earning in another country. Then it gets to points that make us sound like we are US citizens working out of country and coming back. We couldn't find the right way around this. I have done online chat twice with the person having no knowledge on how to do this. Then 2 hours on hold and then the tech couldn't figure it out either and he just hung up. I did online again and they said I would have to go through the phone hold again. 2-3 hours. The disc is in the trash. The Canadian tax form had the places for the US income and was easy.