TurboTax
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Category: Business & Finances
Contact Information United States
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TurboTax Reviews
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Ena
March 3, 2011
I have not been able to get help because there is no phone contact
When I filed my 2008 taxes - I noticed that the amount printed with my 2008 extension $850.00 vs $2000.00 was incorrect but I was unable to correct it. I did it manually and submitted it I did receive my refund. However, the Turbo Tax copy of my State tax was not changed. Now, the IRS are requesting more money. I can produce my records to explain this.
However, since Turbo Tax imports information from previous years, I have been unable to complete my 2009
filing.
I have not been able to get help because there is no phone contact.
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Jonathan
March 3, 2011
Poor service
I used Turbotax to prepare my 2008 tax returns. I bought a house in September of 2008 and qualified for the first time homebuyer "tax credit". Turbotax failed to inform me that this is not a credit! That it is in fact an interest free loan that I have to pay back within 15 years. I didn't get any messages informing me or sign anything agreeing to pay this "tax credit" back.
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Esmeralda
March 3, 2011
Failed to update software
Turbotax failed to update software on Domestics Partmership law that changed reporting from Head to Household to Married failing joint or separate. IRS is billing me for underapying taxes when I have never been audited before.
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Sandra
March 3, 2011
I will never use them again
Turbo Tax On Line cumputed we had paid excess social security tax and entered a credit on our 2008 federal return. Letter from IRS arrived 11-12-2010. It seems Turbo Tax combined social security tax paid (we both work) on our W2's to my husband. The goverment now wants the money back. I trusted Turbo Tax to cumput the information entered correctly. We have never had any problems with our taxes before not in 43 years. We will find someone else to do our taxes in the future. It seems 2008 was a bad year for mess ups at Turbo Tax as we weren't the only ones the happened to. I will never use them again.
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Shiv
March 3, 2011
Bad service
I have my turbotax online account,
recently when i tried to logged into my account, my password was not working, i tried to reset the password and I noticed turbotax is sending password reset link to some different email address, it was not my registered email address.
So the issue is someone hacked into online turbotax account, changed the registered email address, changed the security questions. By doing this they got hands on all my 10 years tax document, which consist of my and my son social security number and other confidential information.
To my surprise turbotax.com did not even send me email before making such a big changes and still they do not have any record about my email address in that particular account.
I am questioning major security flaws in turbotax.com product.
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Anthony
March 3, 2011
Overpayment in my refund
I received a notice from the IRS saying I owe $458.00 for my 2008 tax return filed with TurboTax. I have requested nearly 3 weeks ago to have TurboTax review the calculating error the sofware made and have not heard a word. I put in the exact amount of of my 1099-g and the software added 10% tax to my total tax withheld, which then caused an additional overpayment in my refund. When I reviewed my documents and tax return vs what the IRS shows to be the actual amount, one can clearly see the error TurboTax software made.
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Juanita
March 3, 2011
Scam
On November 9th while checking my bank account I noted a recurring withdrawal for $64.15 from intuit. I called the number listed 8004468848 and talked to a representative who told me I never authorized an automatic renewal and should not have been charged. I called Suntrust bank and they sent through a disputed request, the next day that charge was not on my account. However on November 19th; ten days after the representative from Intuit told me they would refund my money and cancel the Turbo Tax Advantage I was again charged for $64.15 on my account. I called the number *** *** ****. After a lengthy menu and much confusion I talked to Ashwini who could not understand English, could not find my account, kept asking me for an order number even though I explained several times that I did not order anything. She told me a CD had been recently mailed to me which I have not received. I then talked to "a supervisor" Shankar who again told me I would receive a credit in my account within the next 3-5 days. My question is this why would they again charge my account 10 days after my first phone call and why would they mail me a CD several days after my first phone call unless they are trying to slip this through my account?
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VJF
March 3, 2011
Beware
I've used TurboTax for many years and not had any problems. But now that I've been "bitten" - like the rest of you - I'll never use it again.
Although Turbotax claims to be "experts" in state tax laws, they screwed up my 2007 state tax return big time because of my 401K contributions. In PA, believe it or not, 401K contributions are counted as TAXABLE income (I didn't know this until after this Turbotax fiasco). But I worked in Delaware - where 401K contributions are tax EXEMPT, so my adjusted gross income in DE did NOT include these 401K contributions, i.e. this amount was subtracted from my gross to arrive at my adjusted gross income. But Turbotax never checked. So, when I filed my PA tax, Turbotax just took the adjusted gross income amount from DE and plopped it into the adjusted gross income line for PA. So I end up owing taxes on more income than was reported - plus penalties and interest for 3 years!
In my opinion, Turbotax is "worth it" until you're one of the ones affected by their incompetency, and then it's not anymore. Beware!
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gerald
March 3, 2011
Fraud alert
Just add me to the list seems like 2008 was a bad year for turbo tax users. I have read so many stories just like mine. unreported income from 1099r seems like people entered amount from 1099r income and it was submitted as non taxable income by turbo tax, thus you now owe the taxes on that unreported income $4200 + in my case, lotta people lotta money . Class Action, I'm IN
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Gallatin
March 3, 2011
Scam
The night before my tax refund was to go into my bank account i get a e-mail saying they had a processing error and cause my refund not to go into my account. they told me that the i.r.s will mail me my check. now instead of having my money when they told me it would go into my account. i have to wait 7 to 10 days now. i have bills due and no money to pay them.
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