I filed my 2010 tax return this year with Turbotax, as I have for several years past. I had expected my refund today, February 11. However, when I checked my checking account, the money was not in there. I had to check a secondary company's website, which informed me I had to contact Turbotax regarding my refund. When I called the 800 number provided, the "gentleman" on the other end of the line informed me, in no uncertain terms, that Turbotax had incorrectly filed an entire BATCH of refunds, and as a result, I would be receiving my refund via check. The "gentleman" also informed me that there was no recourse, nor was there anything that could be done on their end.

Turbotax screwed up and admitted the error: "Based on the terms of our Accuracy Guarantee, Intuit will reimburse you $3, 431.00 for the interest/penalties you paid to the Internal Revenue Service . Please allow us 2 to 3 weeks to process the check. " But they NEVER SENT THE CHECK. I've emailed them several times and they refuse to respond. Do not use, they are liars and crooks.

i filed my taxes with the free edition of turbotax.Now my account shows im being charged not only from turbotax but also from santa barbra tax group.when something says free it should be free not 100.00 dollars of hidden fees im disabled and on workmans comp i cannot afford any HIDDEN FEES to make a rich corp richer you people scam the hard working americans out of the little money we get i hope your fat pockets burst and you go bankrupt do not take one dime of my money for your scams i have a bank account with direct deposit that does not cost me 90.00 to utlize i will be reporting you to every bbb and news agency i can think of how would you like to be robbed by a person you do not know.i am a vey dissatisfied consumer and taxpaying citizen of my great country corp. like yours r the reason our economy is failing thanks for nothing but being ripped off and robbed feel free to contact me if you have the courage to face one of your victims!!!

As a long-time user of TurboTax, at least 11 years, I have finally had enough. This year I was only able to e-file three returns (five are supposedly included in the price) before the software cut me off, saying that I had already filed five. Customer support said, "sorry, we hear that there is a problem with that but there's nothing we can do other than tell you to print and file by mail."

My attempts to be reimbursed for the e-file fee after redoing the return online with another provider were ignored; responses to emails were canned replies and to make matters worse, sent from no-reply addresses so that I had to re-enter everything in a new submission if I wished to continue the conversation.

This problem only increases my displeasure with this company. I have used the basic version for years since I live in a state that does not have a state income tax. This year, I was forced to buy the deluxe edition even though my tax status has not changed. If they would concentrate their efforts on trying to produce a good product instead of figuring out ways to charge more, they would be better off. I will never use any of their products again!

I've used TurboTax in the past and it always has been pretty easy and hassle free. Not this year.

In past years, I have done enough supplemental freelance work to have to file self-employment income. Along with this filing comes a Schedule C form for miscellaneous self-employment income. I did not have enough supplemental income this year to file self-employment taxes, but based on previous years' filings through TurboTax, the software keeps insisting that I fill out a Schedule C form. I have no information to enter into the form, so I have tried to bypass it, but the "error check" keeps requiring it. After I bypassed it a few times, the software indicated that I am at a moderate risk for being audited because I did not report my (non-existant!!) self-employment income. Because of this warning, I purchased audit protection for $39.95. I was then directed to the payment window, where my total payment to TurboTax was $151.85—much higher than I had anticipated, but I had to go to work and wanted to get my taxes done, so I entered my credit card information. After that, I clicked "continue" to e-file and was informed that I cannot file electronically because I did not file a Schedule C. Later today, at work, I signed back in and I tried to contact an expert, but I got a pop-up with an asterisk indicating that I agree to be charged $29.99 for the first 20 minutes of the expert's time, so I tried to figure it out myself. I then noticed a link on the sign-on page that said I could delete forms, so I deleted the Schedule C. It seemed like that would solve the problem. Nope; I clicked through everything again and the error check said I need to file my Schedule C. So I figured I would just print out my paperwork and file by mail. TurboTax didn't like that idea; it will not let me file until I pay AGAIN!!! It took me about 20 minutes to find out how to contact customer service (every time I tried to find a phone number or e-mail address, it made me enter a question and automatically produced answers that did not address my problems, or it tried to refer me to an expert consultation for $30. Arrgh!!! This is a nightmare. I wish I had just completed a regular 1040 myself. I have one income source and do not own a home or have children. This should NOT be this difficult or costly!

TurboTax indicated that I was ready to file and it took my payment information.