This can easily be termed as cheating. Can anyone suggest any legal course of action?

from Soumitra Panda [email protected]
to [email protected],
[email protected],
[email protected]
date Thu, May 26, 2011 at 6:03 AM
subject Re: Urgent SDQF7T A gentle reminder
mailed-by gmail.com

hide details 6:03 AM (3 minutes ago)

Another reminder... I must say, this is not the kind of response I expected. Irrespective of the outcome, at least have the courtesy to acknowledge these emails.
- Hide quoted text -


On Mon, May 23, 2011 at 5:18 AM, Soumitra Panda <[email protected]> wrote:

Dear Turkish Team,
This is a gentle reminder for my email dated 17-May. Since it has been nearly 1 week without an acknowledgement / response, I thought of sending you a gentle reminder.
Best,
Soumitra

On Tue, May 17, 2011 at 10:09 AM, Soumitra Panda <[email protected]> wrote:

Hi,

With kind reference to PNR SDQF7T (email below), I approached the local Turkish office in India to reissue the tickets today and was informed that the total cost will be 14, 500 INR (approx 230 Euros) per person.

While making this request through your call center, I was told that the total cost will be 105 Euros for 2 people - 53 Euros per person and I could book my ticket anytime till 01-June, at the same price (you can cross check my conversation on 04-Apr-2011 with your call center). I was also told that because there is no change of date / sector / passenger, I could be lucky in getting the re-booking fee waived off further.

I have tried to explain the situation earlier as well. I accidentally canceled the tickets and am trying to re-book the same - same passengers, same flights, same everything, nothing changes.

Under such circumstances, request you to help me by issuing the tickets at the same or lower cost committed to me in April. I'm sure being an airline of repute, you will agree to help a customer in distress. Spending close to 500 Euros for no visible gain is becoming too much to bear at this point. My wife and I are making this trip to Turkey and Switzerland for a week for leisure and request you to help us make this trip possible.

Hope to receive a favorable reply at the earliest.

Thanking you in advance,

Regards,


Soumitra Panda

Our suitcase was not placed on our flight from Istanbul to Heathrow airport by Turkish Airways 14.12.10, we asked all the checkin personnel at Istanbul "have you put our suitcase on our fight" they told us not to worry it has been done.
We have had to wait a week - 7 days!!! before it is to be returned to us, but this is next Tuesday 21.12.10, this is also because DHL have a poor delivery service, we told DHL that there would not be anyone at home, 17.12.10, but they still tried to deliver the suitcase and left no details on when they would return or how we could have the suitcase delivered at a suitable date and time.

I bought 2 tickets on 1 Sep 2009 from Johannesburg to Dushanbe on the Turkish Airlines (TA)website. The same day I heard from Tajikistan friends there were problems with our visa application. I went to the TA office in Johannesburg and cancelled the tickets. I was informed there that the penalty would be +- ZAR 1000, but that the refund could only be made by the internet sales department.

I travelled in December to Chicago with this airline and they lost my one bag for most of my trip which was extremely inconvenient. It was difficult to get through to the number given and when they finally found the bag, it then took several days to deliver the bag to the address I'd given for delivery, over numerous anxious phone calls, in the first few days after the incident.

Since then the South African customer service has been even more stressful. I was told I would receive a compensation payment that was far less than adequate and sent through my banking details. Over a month has gone by with no progress and now I am told they will not pay the full amount but a lesser amount with no justification and no communication or response to my emails. This is all extremely unprofessional and entirely unfair and I am looking for an apology, explanation and due compensation from this dis-organised airline.

I bought 2 tickets on 1 Sep 2009 from Johannesburg to Dushanbe on the Turkish Airlines (TA)website. The same day I heard from Tajikistan friends there were problems with our visa application. I went to the TA office in Johannesburg and cancelled the tickets. I was informed there that the penalty would be +- ZAR 1000, but that the refund could only be made by the internet sales department. I phoned the international call centre in Istanbul on 4 Sep at +- 12h00 and spoke to Fatih Colak who also confirmed that the penalty would be +- Euro 90 (approx ZAR 1000). After several emails and a visit to the Johannesburg office, I was eventually refunded my payment but less ZAR 2000. This penalty is double the amount I was quoted by two TA representatives. I have since been told that the penalty is per ticket. But when I look on the TA website nowhere does it state this. The fare notes only state ZAR 1000. If these are the terms and conditions of the sale it should be clear at the time of purchasing the ticket otherwise it constitutes misrepresentation. If TA can show me where it states that this is per ticket on their website I am happy to pay, otherwise they must refund me ZAR 1000.