We purchased our Mazda CX9 from Tustin Mazda and I should say it's been the biggest mistake of our lives ever on purchasing a new car from this dealership. From the beginning we had told the dealership that we wanted a tow package on the car along with roof rack and an entertainment system. The 2008 CX9 they had on their lot had all of those options except it was a silver color and we wanted a white one. They offered to bring another CX9 from a different dealership in Riverside except that it did not have the sunroof, being the only difference between the two cars. We accepted the offer and purchased the car as described. We were also given a certificate to receive $25 a month when we purchase $100 of gas from a specific gas station of our choice. It's been 7 months since we have purchased the car and we have not received a single $25 payment since the beginning. Furthermore, we rented a jet ski to go to the lake but astonishingly we found out that our CX9 did not even have a factory tow package as it was clearly known to the dealership that we want one and shown to us on the model we were first thinking of buying at their dealership. Apparently when they told us that the CX9 from the other dealership is the same as the one in their lot except that it does not have a sunroof, they forgot to disclose that it also does not have a tow package which is worth $525 and it is only installed at the factory. After bringing this up to their attention I was told that this is not their problem and I should have noticed this within the first few days of the purchase of the car. It means that I should have gone under my car and check to see if our CX9 has a transmission cooling system which comes with a tow package or I should have gone under the car and checked for a trailer hitch connection and wiring. I wonder how many other things I had to go and check in the engine area to make sure if the car came with it or not. Should I have checked for air conditioning as an example? Since it was winter when we bought the car we would have not known this until late spring, which would be too late to go back to them...! ha?
John Patterson, the owner told me that he is not going to make good on the mistake they made even though they do have the paper work and they have acknowledged that it was clear we wanted a tow package with our CX9. I call this unethical and dishonorable business practice. Beware of this dealership’s practices.