I've subscribed the registration to TV SU PC on May 6th 2007, I did receive email confirmation with relevant user ID and PW. However it had immediately been impossible to log in onto the product site to download the software.

I addressed a firstly email request on May 26th 07 informing that as reply to my attempt to log in I was obtaining the following crazy message:

"Dieses Konto existiert nicht. Wenn Sie gerade die Software gekauft haben, kann es ein paar Minuten dauern, bis Ihr Konto aktiviert ist! Vielen Dank!".

I've been debited the subscription amount on my credit card, although I had alerted not to do it.

Hope you can provide me with a satisfactory answer in order to allow me to avoid reporting the case as fraud to local authorities.

look forward receiving your answer
Thank you