Ordered complete set od Superboy dvds as Christmas gift on 10/11/07. My credit card has been charged but no dvds received and unable to contact tvaddicts by phone or email. I have a copy of the order form. I think I've been had!

I contacted them about my Muppets DVD boxed set. I bought it at dvddonkey.com. (they go by many different names and they keep changing them)
They charged my card over $100.00. I contacted them through the live chat AFTER trying the 877-7-TV SHOW (joke) and the 877-TV-SERIES. "Marie" answered and here is our entire conversation:

Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Marie'
Marie: hi
Marie: how may i help you?
you: Hello?
you: Hi I just read two recent complaints stating that this company did not deliver over $1000 order and that this company is fake What type of information can you provide to me, ie where they are actually located, phone number, etc.
you: I placed an order earlier this month and now I am concerned.
Marie: our contact number is 1-877-tv-show
Marie: we been in this business for more than 4 years now (at this point I was getting concerned due to the grammar here..."we been in this business...?? yikes)
Marie: i dont think we're going to be here until now if we dont provide good customer service
you: is there a way you can check on my order
you: i am only checking because my husband is a police officer and he is mad that i did this on line
you: he said there is so much ID fraud
Marie: well we cannot please everybody, maybe our competitor is doing all this stuff
Marie: we just want to continue providing our customers what they need
you: can you check on my order?
you: and i thought the site said the number is 877-tv series
Marie: that's our other number
you: can you tell me about my order please
Marie: what's your transactin id
you: plus 877 tv show doesnt equal enough numbers
you: my husband is getting the print out for my id number
you: believe me i will file charges if this is fraud
you: why did you give me an incomplete phone number?
you: hello?
you: hello?
you: hello? (after waiting several minutes...)
you: Well well well
you: that's fine
you: thank goodness we are so close with officers in the fraud and forgery department
you: i have recorded this entire conversation
you: i want a call back within 24 hours with an date of delivery of my dvd set
you: You can find my order under Aimee AXXXX
you: along with that you will locate my phone number
Chat session has ended.
And I was "hung-up" on basically.
Does anyone know where they are located so we can contact the fraud and forgery dept? Please respond to my comment. This needs to be stopped!!!!

Got ahold of Karen (1 0f the 3 fake customer service reps of Marie, Karen or Jen) and she would not give me any info on where they are located except for Miami, FL (yeah, right).

I filed with the Federal Trade Commission on line, you should too at:
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_SUBMIT_FLAG=Y

I ordered the full series of Hogan's Heroes from these people back in June.
The DVD's arrived OK but were badly packaged and all of the cases were damaged in some way. When I got around to playing the DVD's, most were unwatchable due to blobs and flashes on screen and bad audio. This is typical of the results you get when copying VCR tapes on to DVD. Some of the episodes are incomplete and in 3 cases, not on the DVD at all.

The last few DVD's feature CBS introductions ("CBS brings you this program in color!") and also some ads as to when the program next airs. Obviously copied from the TV. I have repeatedly emailed them for a replacement set, but I keep getting fobbed off. If one ever did arrive, I would be very surprised if the quality was any better. I strongly advise against dealing with this company or their accomplices DVDavenue.tv.

I have since ordered the same set from Amazon for less cost! Wish I'd known!

I found out about tvaddicts after placing an order a few days ago and tried canceling the order, first by email and then by calling their number. I was surprised I actually got someone on the line. She said the order would be canceled but a charge has shown up. The total for the order was to have been $178.78 although the amount that showed up today when I went by the bank was $185.92. I had the charge disputed and my credit card shredded as I've heard this ripoff company has charged people multiple times.

I ordered a dvd set of the tv series "Eight is Enough," which was priced at about $180 plus over $20 for shipping. They shipped it in a manila envelope and several of the cases were damaged. I immediately contacted them and, after many emails on my part and a few responses on theirs, they promised a refund. Although they stated my credit card was credited, it certainly was NOT. I did watch one of the dvds and it is of very low quality and appears to have been recorded straight from tv or from a tape made of the shows.

In short, the quality is quite poor and, when they bother to respond to a problem, they lie about it.