I ordered two sets of DVDs from this company for complete tv series that have not been released by the companies that produced the original series. Before ordering, I sent inquiries to the website and was assured that the disks would be of excellent quality. I therefore sent an order which cost over $ 200.00 for the two series and had to, naturally pay up front. First it took over one month for the dvds to be received. Then as I was playing them, I ran into problems with almost every disk. One of the series had no index and episodes just ran into each other on each disk so that it was not possible to tell which episode was which. Also, almost every disk would stop part-way through and I was unable to play the remainder of the disk. Also, while I was told that these would be professionally made DVDs, it turned out that they were just episodes taped off the tv. The quality of those episodes which I could watch was very poor.

I complained many many many times by e-mail. Most of my e-mails went unanswered. When they did finally answer, they asked for the exact disks which had the problems and then promised to replace them. Ultimately, I received some new disks for one of the series. However, they sent many that I had not requested and one which I had requested was never replaced. No replacements were ever received for the other series.

I have been sending e-mails about twice per month for four months but mostly, I have been ignored. I have certainly not received what I promised or what I paid for. I have also requested my money back but that, too, has been ignored.

I wish that I known about this company before I spent 65.00 on a television series that I liked.

I ordered A Different World (spinoff from the Cosby Show) and the entire set of 19 dvds was bootlegged. It also came from some asshole in China.

When I confronted them about their product, they offered me a $30 refund on my purchase and I also could keep the set. I don't understand why this company is allowed to do business with the unsuspecting public. The website looks legitimate and probably will dupe others. IT SHOULD BE REMOVED AND THEY SHOULD BE PROSECUTED FOR PIRATING DVDS.

My order was never received, although I was billed. Beware people!

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

Name: The Media Depot
Phone: (800) 392-8711
Fax: (800) 351-0085
Address: 20048 - 3029 Clayhill Rd

Mississauga, ON L5B 4L7
Website: www.themediadepot.tv
www.TelevisionMedia.net
http://medialimited.tv
www.mediaenterprises.tv
www.tvdvdmedia.com
www.web-worldwide.net
http://www.kozaksdiscount.com
www.tvboxset.com
www.tvshowmonster.com

Principal: Mr. Jeff Johnson, Customer Support
Customer Contact: Mr. Jeff Johnson, Customer Support - (813) 872-0875 or [email protected]
Email Address: [email protected]
File Open Date: September 2003
TOB Classification: Book/Record/Tape Club, Mail Order & Catalog Shopping
BBB Accreditation: This organization is not a BBB Accredited business.

Additional DBA Names

Garcia Media Group
SXR CA
TVDVDmedia
Tvboxset.com
Kozaks Discount

Customer Experience based on BBB files, this company has an unsatisfactory record BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:

Pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. Of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to its decision to not accept or respond to complaints from the BBB.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 195 complaints about this company in the last 36 months, our standard reporting period. Of the total of 195 complaints closed in 36 months, 103 were closed in the last year.