Have sent 3 emails to [email protected] and [email protected](the 2 email addresses listed on site for customer service) about a defective dvd that was part of a 10 dvd set. There have been no replies nor replacement for disk.

At this point in time, I don't expect to receive anything from this company and forewarn a buyer beware.

The dvds are obviously burned since they can't be bought retail, however, know that the packaging is poor with multiple dvds in single envelopes stashed in cases. It's a hit or miss on dvds getting scratched which is not as bad on store bought dvds, but is fatal on burned ones.

Oh, and if you want to rate the seller, good luck. The option is turned off and all you see is 5 star ratings.

This is what the site states:

II. Return Policy? What if something is broken?
Below are the correct steps and the only steps that should be taken to get a replacement disk.

1.) Do not email us stating that all the disks are defective. This is 100% not possible. If none of the disks will play, simply put them in your dvdrom and you will see that they work perfectly. *It is not our fault if your dvd player is not compatible with DVDR
. That said, 98% of all dvd players made after 2001 will play DVDR and most game consoles will as well. This is a rare problem but in the past we have had people try to get a refund for all 10 disks "not working" even though the simple answer was that their dvd player was not reading the disks.

2.) We do acknoledge that some disks will be faulty. Less than 1% of our disks end up faulty, but we will GLADLY! reship out any disk or disks that glitch. We are usually caught up to date on emails and all you have to do is email us with
A.) your address
B.) your transaction number if possible
C.)the set you bought
D.) the disks you need replaced.
After we see the email we will have the disks shipped out, with no charge, the very next day. We pride ourselves on being the quickest company in our field, even when it comes to replacement disks. Again, this is very rare. Sometimes the USPS mishandles the mail and a whole set is crushed. This happens about 2-3 times a month. If this happens we will also Gladly! reship out a complete new set to you the very next day. Do to people easily being able to copy these disks, we do not refund on quality alone. Here is why. If you see this set for sale on other sites, i 100% guarantee you that it is the same exact set. They also leased the same exact master copy of these complete dvd series' and this is the best quality of these shows in the world. Our company however, spent $6000+ on getting the master copies restored even better than the original master copies, so if anything, our sets are better than the others out there.

In closing, these sets are NOT bad qualiy. They simply are not HD or BLUE-RAY quality. We get about 5 emails every few months of people who thought they were getting HD quality, and we have to show them this page.

Looks like a trustworthy site, doesn't it?