I ordered the Baa Baa Black sheep series form www.tvshowmonster.com I was told that I would receive the order in 10- 14 days, It took a month. When I tried to watch the dvd they would play for a few mins and then freeze, the quality was so poor they were not worth watching. They were copied from the History Channel. I called and email the company many times trying to resolve this issue with no results. I have finally contacted my credit card company and filed a dispute of the charges.
Beware do not order from this company!!!

Jean
Florida
March 2009

I bought the Spencer For Hire dvd set from this online company. Their website said that it was a brand new disk set. That's untrue. They are very bad VHS copies transfered onto dvd. More than half of the 17 disks are defective. Their website claims to offer refunds on defective disks. After many emails, they have never responded to me. I've aksed several times for a physical address I can send them back to. Also when I recieved the package, it was damaged. The disks appeared fine, but the plastic case it came in was shredded. Most of the disks are completley unwatchable. Their website is misleading, if not flat out false advertising.

Purchased a DVD set (Spenser: For Hire) and when it came, found it totally unwatchable. Contacted company 6 times by email to get a return address (since no address or phone # was listed on their website), and when they finally answered, the return address was in China. Their customer support advised me to pay half the amount due and keep the DVD set, because the cost to return the set would be more than the original amount charged ($57.00). These people have quite a scam going.

Saw a link on Amazon for a Spenser: For Hire TV Series DVD Set from TVshow monster.com, and ordered the set without checking their reputation. BIG MISTAKE!!! Did not repond to my emails even though website promised response within 24 hours. Finally received DVDs---straight from China! Opened the outer box to see that the VHS size case that housed the DVDs was cracked and chipped. First DVD viewed was fuzzy and sound was uneven and jittery. Soon started sticking and stopping. Got so bad that we finally tried another one. Just as bad from the very beginning!!! There was even a partial commercial during first disc. Looks like someone taped the show from TV screen straight to DVD--even had "Lifetime" channel logo in corner. Advertised as excellent quality, no commercials, able to play in any region and on any DVD player---LIES! Listed as brand-new yet has scratches and smudges on all the discs. Emailed the company immediately for return label and instructions (no address/phone number anywhere on website) and have yet to hear from them.

I attempted to purchase the complete series (all 15 seasons) of The Red Green Show from tvshowmonster.com. I received 2 confirmation e-mails, one stating shipping would take 10-14 days. When I did not receive my order I attempted to contact the company for tracking information. I did eventually receive several responses (about 4 days after my intital e-mail query & 24 hours after I had requested my order be cancelled). They stated that my order had been held up by a "festival" and should arrive "next week." They even offered me $25 off a future purchase.

Upon doing some research about the company, I discovered that the set I ordered could not possibly exist because the distributor had not released all of the show's seasons to dvd yet.

I have asked my credit card company to contest the charges & warned Acorn Media that their products are being fraudlently offered for sale. I am also seeking advice on what to do should I actually receive a pirated dvd.