I ordered a car seat cover from this company in good faith on 3rd July 2008. to the value of approx £25.00 including delivery. The money was taken from my account the following day and to date I have still not received the item. I questioned this approx 10 days after placing the order and was told it would take up to 28 days to receive the item.

It has now been 52 days and despite 4 emails asking where it is or just for an acknowledgement or if the item is unavailable a refund and several attempte to contact the company on the phone which no one ever answers even after 10-15 minutes I have had no information or response to my enquiries. I can only ever get the sales team to answer the phone strangely enough and they can never discuss anything relating to after sales or my query and keep referring me back to the after sales team who never answer the phone or the emails. I am now at the end of my tether and have bought a replacement item so now just need a refund but can still not get anyone to respond to me. The customer services is appalling and I would not recommend this company to anyone. I am still out of pocket and have no car seat cover.