I used this company because they were on a list from my real estate agent of companies to use.
I phoned and told the guy "Dave" where and when I wanted to move. He asked how big the house was and I told him it was three bedrooms.
I had the house for 1 week before moving in, so myself and friends loaded up cars multiple of times and moved them s o the move wouldn't be as expensive. Four years before, I moved into the first house with Able movers. They took 5 and a half hours to move.
With all of the kitchen stuff moved and most of the clothes and small things already moved, the day of the move arrived. The guys were really slow. When it came time to move a table that had legs, they removed the legs, but first turned the table upside down doing a very good job at scratching the top of it.
They took so long to fill the truck. I'm sure they just wanted to make a day out of it. Once the truck was filled, they told me that there wasn't enough room and they'd have to come back. I told them the size of the house and still they came with the wrong size truck.
At the new house, they struggled with a wall unit and had no idea how to move a treadmill.
After 8 1/2 hours, they finally finished at $119 per hour plus tax!!!
When they were waiting for the money, the guy told me that I could pay the tip with the credit card or I could just give them a tip as cash. A TIP???? WHAT FOR????? Since all the guys were sitting there watching me, I kind of felt obligated to tip them...stupid, I know.
Why would these guys take so long? Why would I have to be penilized because they brought the wrong size truck.
When I complained, they didn't call back. They don't care. They will use you for anything they can get. They will make a 4 hour move into over an 8 hour move. Don't think you will ever get the job done in less than what they think a days wages are.

Hi all future movers and past people who have been ripped off by this company,

I have been doing some checking and found a great update about Two crooked men and all their other affiliate company names they hide under.
Under the Ontario government website Consumer Beware, http://www.consumerbeware.mgs.gov.on.ca/catsct/navigator.do?event:resultlist=&page=1&eformsId=36

Jeff Green and Brent Witte have had a host of charges brought out against them on March of 2009.

So again DO NOT HIRE THIS COMPANY AND ANY AFFILIATE COMPANY, THEY ARE CRIMINALS AND THIS GOES TO PROVE IT!!!

Re. Two Small Men with Big Hearts Moving

I, and my friends - a couple - moved in August using this company. We moved a week apart into a house that we share in Toronto. Apart from various horrors like turning up late, inexperienced staff, damaging a piano, not being able to fit a third of my friends' goods on the truck, I found out a week ago that the company double-billed all of us for the balance of each of our moving bills. I went to the company's office last week and confronted the accounting person, Julie Blake. After an hour and a half on the phone with MasterCard, TD Bank and MasterCard again I got my money back plus saw what their scam is.

It boils down to a loophole that they are taking advantage of. The moving company has something called a TD Freedom 4 terminal which they use to post all their credit card sales to their TD bank.

The day after my move, they put through the balance owing on my move through their Freedom 4 terminal to TD and ultimately to MasterCard. This is all clearly recorded on their credit card sales printouts for each day. However, the day of the move, one of the men who moved me had me sign a credit card slip for the balance, he then phoned in for an authorisation number. That should have been that and then the credit card slip should be posted the next day as they did. But, I found out that there are two different telephone numbers that can be used to get an authorisation number.

If you have the Freedom 4 terminal you are supposed to use one number that gives you authorisation only. If you use the other number, it will give you authorisation PLUS it puts the request through as a billing. The movers were using the "wrong" number so that a billing would go through in a way that doesn't show up on the regular posting records for the next day. Thus, the company can say to me - which they did - look, there is no record of a second billing...you have to go back to the credit card company and sort it out. Then they have that 35 - to 60 days to hang onto your money until things get "sorted" in a credit card company disput process. Or, some people might not check their account closely and never see the double billing.

My friends got their money back this week. I think that this was only because of our connection as friends and Julie's fear that I realized what they are up to. She is probably hoping that we're off her back!

I did report all of this to MasterCard security. In a previous call to a MasterCard customer service person - Rick - I was told that his department had been noticing a pattern of billing complaints for the last nine months regarding Two Small Men.

I booked a 5 ton truck for my move a week before the move. I called the day before the move to confirm that a 5 ton truck would be showing up to move me, the woman on the phone assured me it would be there. They showed up an hour late, with a 2 ton truck. I said, what the heck, where is my 5 ton that I booked, the guys said, we don't know they just tell us where to go and we go. So I called the office, the woman told me that was the only truck available. I asked what happened to the 5 ton truck that I booked, she said, there was nothing in her notes to say I wanted a 5 ton truck. I tried to argue with her and she said, well you know, we aren't the only movers in the book; why don't you just have someone else move you and hung up on me. Then she called her drivers and told them to leave. I had to call her back to get the men to return with my elevator keys, she sent them back, I asked them what was up, they said, she called and told them under no circumstances were they to move me.

So there I sat with my apartment all packed up and no truck to move. I called Top Movers and luckily they had a truck available and they sent it right over.

I would suggest that no one ever used Two small men with big trucks... they suck.

I contacted ‘Two Men with Big Hearts’ Moving Company on Wednesday, June 27th, 2007. I spoke with a man named Jon Willoughby at the Toronto office. His contact number was 1-888-784-3278. I explained to him that we were moving from Hamilton, Ontario to Slave Lake Alberta on July 23rd and we needed a quote for approximately 2000 lbs. of our belongings. He emailed me a quote on the same day. I told him that I was surprised because it was about $1000 less than all the other quotes I had received. He told me that we would have to ship our things by the 11th to receive them by the 25th in Alberta. (This was the day we took possession of our new home in Slave Lake). I let him know that we were waiting for a couple more quotes and I would call him when I knew which company we would be hiring to move us. The other quotes were also approximately $1000 more than the Two Small Men quotes. So, on Wednesday, July 4th, 2007 I called Jon Willoughby at Two Small Men with Big Hearts and asked him if we still had time to book them to move us. He said we did. I reminded him that we’d like our belongings to arrive as close to the 25th as possible. He said that was fine. He told me that the movers would arrive on July 11th, 2007 between 2-4 pm. He asked for my credit card # to confirm the booking with a down payment. I gave him my Credit Card #.
We started packing. My husband took 2 days off work, I switched my shift and stayed up to 5 am on July 11th, 2007 so that we would have everything packed and ready for the movers. On July 11th, 2007 I waited till 3:45pm and when the movers still hadn’t shown up, I called the above number and spoke with the receptionist. She stated that the movers were on their way, they were just a little late. I waited till 4:15 pm and called again. At that point she put me through to a man named Richard who apparently was in charge of coordinating the moving vans. He told me he had no record of our move and movers were not on their way. I explained to him that I spoke with Jon on July 4th, he gave me this pick up date and he took my credit card # for the down payment to confirm the booking. He asked me to send him Jon’s original quote, which I emailed to him that evening. He didn’t actually seem too concerned, told us that this happens sometimes, and wanted us to wait until Sunday, July 15th for the pick up. We explained that we have 2 small children and that the boxes were very dangerous for them and we’d like them cleared out as soon as possible and we did have a confirmed pick up date of the 11th. He told us then that the movers would come after 1pm on the following day, the 12th.

The movers did not come on Thursday, nor did they call us to explain. We tried to contact someone at the above number but we were always put through to the voice mail. We left numerous messages and did not receive a response. The last message I left on Thursday evening at approximately 8:45 pm stated that ‘as you may imagine, this is a pretty major move for us and we are becoming very nervous and I need you to tell me exactly when your company will be here to pick up our things. Please call me back.’

The next day, on Friday July 13th, 2007 I waited till approximately 1:30 pm and when I received no phone call, I called the above number again. I spoke to Richard. When I asked him when the movers would be coming, he seemed surprised that our things had yet not been put on the truck. He told me that he would look into it and call me back. I told him that I had to leave for work at 3:15 pm and I practically begged him to get back to me ASAP. At this point I was becoming very stressed out, frustrated and angry. I left for work without a returned call. While I was at work, my husband called me to tell me that he finally got through to Richard at Two Small Men with Big Hearts and was told that one of their drivers was coming into Hamilton anyway to pick up some of his personal belongings so he’ll swing by and get our stuff when he gets a minute!

I returned home at 8:45 pm and our things had still not been picked up. I went onto the computer and searched for the Two Small Men with Big Hearts Head Office Contact number so I could talk to whoever was in charge, hoping to get some action. When the search results came up all that I saw were people registering complaints about the company. Many with stories very similar to ours: People choosing Two Small Men because they were so much cheaper than the other companies, then experiencing delays in pick ups, damaged goods, stolen/missing boxes and just very poor customer service. Many stated that after they waited a week for the pick up and eventually went with another company, they did not receive their down payment back. I became very relieved that we hadn’t put any of our belongings on their truck as it appeared that they were illegitimate and immediately called my credit card company to make sure that my card wasn’t charged. Almost immediately after ending my phone call withmy credit card company, at approximately 9:30 pm, I received a call from Richie the mover from Two Small Men with Big Hearts. He told me that he was done picking up his things and he was swinging by to get our stuff. I let him know that we had decided not to go with Two Small Men and his exact words were ‘ I don’t blame you, these guys are chumps’ ! He advised me to leave a message right away and tell Jon/Richard that I was canceling the service so they didn’t charge my card and that he would follow up with them on Monday. I called the 1-888-784-3278 number and left a message with my name, address and phone number. I told them after 3 days of waiting for the movers to arrive, poor customer service and endless frustration we had decided to cancel their service. I told them that I had spoken with my credit card company and that the down payment had not yet been charged and if it did post, I would dispute the charge. I advised them to cancel the charge. I also told them that they should be more considerate with their customers because these are their lives that they are fooling around with. I told them to contact me if they had any questions/concerns regarding our cancellation. I never heard from them again. We hired another moving company which informed us that legitimate moving companies do not charge a down payment and only require payment upon delivery via a bank draft or certified cheque. Now I know...

On July 24th, I called my credit card company to obtain my balance and discovered that the charges had posted. I explained to the customer service agent that I had to pay the charge because my debt had to be at zero for us to take possession of our new home in Alberta, however I did not agree with the charge and wanted to dispute it. He told me that he’d send me the forms, so now I'm in the process of disputing the charges on my credit card for a service not rendered.

Now that we are settled in our new home, I will be reporting this company to the Better Business Bureau. I have no idea how they are still in business.