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August 31, 2007
Poor service!
The sales rep who came to give the estimate said he was the owner. I found out later that was a lie. They showed up at 5:00pm instead of in the morning. I tried all day without success to get hold of someone. My household goods went from Toronto to Ottawa to Winnipeg. (final destination) The woman loading the truck with her husband, dropped my box of china (oops, sorry!) My computer stand was crushed beyond recognition. They broke a mirror and a lot of dishes. She smoked in my home. They charged me 3 times for elevator usage. When I asked I was told I shouldn't have been charged at all, and was eventually reimbursed for the 3 elevator charges and they paid for a new computer stand, but only after weeks of calls and I had to go pick up the cheque myself. I had been told the cheque was in the mail. A blatant lie!!! I would NEVER use them again.
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April 11, 2007
Job not completed, phone calls not returned
The owner of this branch quoted me a flat rate price for my move. By the time their hourly rate of six hours was up however, so were they. Two pick-up loads of my things were left at my former residence and whatever was in their truck at leaving time was dropped off into my carport. The liner of my swimming pool was caught in the pull down door of the truck and ripped as it caught each and every screw in the roll track. My buffet and antique wardrobe were both damaged. My queen size mattress was dragged across a floor made filthy by their muddy shoes, and left very stained. I have called the company four times since my March 1st move, and am always told that the owner will come out this week. No one returns calls or shows up and I do believe that to practice business like this they should consider a name change. Four lazy guys with no heart is much more suitable.I am a single working mother of two small children who moved into subsidized housing, and got ripped off in the process! Stay clear of this company!
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