TWX Magazine

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Category: Entertainment

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United States

TWX Magazine Reviews

maggiemaysay April 7, 2009
How to Reach Real Live Person!!!
I have been receiving $2.01 charges on my account from this company a few times over the past few months. Every time they come up I would call cutomer service to cancel my subscription. Then I would be charged again! I was so frustrated that I could not get a real person on the phone.
It was only because of the magazine "Real Simple" (ironic, I know) that I found my answer. They have helpful hints about a lot of different things. This tidbit was about how to get a real person on customer service lines. Every company is different, so I tried everything... saying "customer service", saying "help", pressing 0 continually, nothing worked except being totally silent on the phone until they transferred my call to a real live peron!
So, if you want to talk to someone, which you should to make sure everything is cancelled, call the phone number and do not make a sound until they transfer you. It took me about 5 minutes before they transferred me and then I had to wait a few additional minutes on hold. I just did this today, so hopefully I won't be charged anymore, but I think when I kept repeating to the woman on the phone "I don't want anything, and I don't want to see any more chrages on my account" she got the picture. I felt a little bad for her, because she works for an aweful company and she has to offer me several different magazines. Oh well. Anyway, I hope this helps. Good Luck!
Pamela April 7, 2009
Unauthorized Charge to My Bank Account
Today I noticed a series of charges on my bank account totaling $115 for magazines. I never ordered magazines and am outraged that these charges could be pushed through my account without consent!!!
Denise Orange April 5, 2009
UNAUTHORIZED CARD USE
I PURCHASED THE HIP HOP ABS DVD, AND WAS OFFERED THREE FREE MAGAZINES FOR THREE MONTHS. I CHECKED MY BANK STATEMENT I WAS CHARGED $6.03 FOR SOMETHING FROM TWX MAGAZINE. I DID NOT AUTHORIZE TWX TO CHARGE MY BANK CARD FOR ANYTHING EXCEPT THE HIP HOP ABS. I WANT MY $6.03 CREDITED BACK TO MY ACCOUNT. I CALLED AND CANCELLED THESE MAGAZINES EVEN THOUGH I HAVE NEVER RECEIVED ANY OF THEM. I JUST WANT MY MONEY BACK.
childlike_101 April 2, 2009
READ THIS--instructions on how to get your money back
i'm skipping the complaint because i'm assuming you already know from the others available. this is to help you get most of your money back. i got their CONTACT INFO by asking my bank. their phone number is 1-800-321-6247. customer service is a machine. ask for information on your order, because they do these things in packs. that first charge may be just the first to come. if you cancel just the FIRST charged magazine, another charge for another magazine will pop up later. get the names of ALL the magazines they're charging you by asking for information on your particular charge, then asking for 'more details.' cancel one magazine first. STAY ON THE LINE. MAKE SURE when they ask, "do you want to receive the magazines you've already paid for?" SAY NO!!! DON'T RECEIVE THE MAGAZINES ALREADY PAID FOR!!! saying 'no' gets you your refund for whatever magazines you haven't received yet. you can't take it back once you say 'yes' to receiving the magazines you've paid for and forever forfeit the possibility of a refund. if you say 'no' they say they'll process your refund but that the money won't show back up in your account for a month or two. once you've gotten your cancellation number and refund promise, you have to repeat the whole process to cancel each magazine. i hung up and called back because of the offers they try to sell you as you cancel. GOOD LUCK!
donald and shannon tomlin April 1, 2009
unathorized withdrawl
Twx magazine took money out of my account. i had never even ordered from them nor have i even heard of them before. just saw that they had took money out of my bank account.not sure how they got my imformation. beware of these people!!!
cats311 February 20, 2009
want to cancel
i keep getting a 2.10 deduction from my account [checking] and i would like it to stop. how do i do this?
from lorraine johnston
Cali Man December 25, 2008
False charges against my credit card
To the "obviously thorough" people who keep writing in suggesting that people are not paying attention. Not reading the fine print, or whatever, I suggesst that you pay a little closer attention to what the complainants are saying. Chances are that you have "no" idea what the complaintants situation is. And if so many people are complaining, then there is definately a consumer problem with both parties from the selling side.

I was checking my account to be sure I had enough to subscribe to Blue Mountain e cards so I could send out cards to friends for Christmas, when I saw a charge that I have no idea how this was done. This is who charged me: TWX*ENTERTAINMENT WKLY
800-828-6882 NY. I have not been offered any subscription. Nor have I received any magazines. I have not called anyone yet, as it is Christmas Eve. Great way to start Christmas though. At 1:32 am. No more Best Buy for me, even though I didn't buy anything there. At least not this year. And time warner? If I know it's a time warner product, unless I have NO choice, I want nothing to do with it. I hope I'm not held up to long on this. And I'll be looking for the class action suit.
MERRY CHRISTMAS EVERYBODY!!1

PEACE!!!
ihateTWX December 18, 2008
Rip Off
I ordered something from Delia's online store, and at check-out there was an offer for 3 free trial magazine subscriptions for 3 months. So I decided to try it, and 3 days later I check my online bill statement and have a charge for $2.01 from TWX Magazine. First I call Delia's, which has horrible customer service as their listed customer service number does not even work, and they give me the number for TWX Magazine. The number they gave me does not even exist! So I came here and tried the different numbers posted and finally got through to them. I told them to take off the $2.01 charge and to completely cancel my subscriptions. They said they only do a pending transaction of $2.01 to make sure the account works. This transaction (the woman at TWX said the $2.01 would not be taken from my account) was not even authorized! I didn't give TWX the permission to use my credit card. Now I am going to have to close my bank account and open a new one at a different bank. FUCK YOU TWX! But thanks to all of you who warned everyone about TWX and other charges they have made to your account.
LisaRDA December 12, 2008
Scam - Rip Off
IF YOU WANT TO CONTAC THESE PEOPLE, THE PHONE NUMBER IS: 800-586-2710. They have another number but it is automated and hard to get a person. I just called this number and cancelled everything with them. These people keep "giving" you subscriptions to magazines and then later you get huge amounts of money charged to your bank account. The first charge is for $2.01 and when I called to see what this is they said it is just a charge to make sure your account is still active and will be taken off in 24 hours. I guess this is so that in a month or two they can charge the larger amount to your account when your subscription "renews" without your permission. .
cacitybird December 9, 2008
TWX MAGAZINE
For all those who've experienced unauthorized transactions to your bank account--you need to have your debit card #s changed ASAP so that other transactions won't be charged to your account.

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