I placed a order online for work uniforms in may of 2009. I was told I was going to receive a gift of three free magazine subscriptions for a year for only a $2.00 one time charge for shipping. Not only have I never received a single magazine, but was charged two $2.00 charges and one $4.00 charge in may 2009 for the shipping of the unreceived magazines. Then tonight I went to pay my bills online and to my surprise, I observed three renewal charges totaling $106.00 ($31.00, $34.00, and $41.00). I made three calls to the the number I found online. one of the calls I was hung up on, I then asked to speak with a supervisor. I was told I must wait 7-10 days for the return of the unauthorized charges, but would not have the shipping fees of the merchandise that was never received. The company reps were rude, as a result i now have to make arrangements to pay my bills late, and incur late fees for these bills. What action if any can I take against this company who has not only inconvenienced me but has cost me even more financial setbacks? I am on a very tight fixed budget and feel that they should be responsible for my losses, as a result. I was informed by them that I should have canceled my subscription before the renewal period, I again explained that I never received a single magazine from them or an option to renew or cancel, their reply was 'I don't know what to tell you'. they stated that they will process a cancellation for me. However I will still be out the shipping fees of $8.00 which seems like a trivial amount, but also the late fees for the bills that I now cannot pay. One of which is a contract arrangement for my gas bill, which could result in a disconnect of service as well as a substantial reconnect fee. What recourse if any do I have with this company?

I've had around 6 charges to not one of my credit cards but several. On one I got charged for over limit fees.

Ordered a book for my son for college, another window popped up asking me to rate the web, then was told thank you. You "qualified" for 4 free mag subscriptions. Then noticed that money was being taken out of my account by twx magazines. How they got my card number is a mystery to me, since I never entered it except on the page I ordered school books on. Was able to find a number on a blog with instructions on how to cancel & get my money back, thank goodness. But it's bull that the did this.
Thanks to the blog that gave me the info I needed to get this fixed & my money back. Wish authorities could do something though. Doesn't seem right how they received my card info.
Here is the link to the blog that had the "cure" ...
http://twxmagscam.blogspot.com/

They say nothing in this world is free. And this company certainly makes sure of that. It happened with small purchase made at our Local Best Buy store. For simply making the purchase I was to recieve a years worth of three magazines of my choice. There was a small $2.00 service charge that was billed to a seldom used credit card. I made a mental note to look for any automatic renewal charges on subsequent bills so that I could cancel them. Sure enough in my September statement the charges appeared for $55.00, $22.00 and $22.00. for the three magazines. I immediately contacted the 1-800 number that appeared with each charge. It was one of those really frustrating phone trees that made you wish for the impossible, that being to speak to an actual human being. Halfway through the cancellation process you were being given an additional sales pitch via the automated process to renew the subscriptions. It seemed incredible considering that I had chosen to cancel my subscription. By the time it was done I was literally yelling answers into the mouthpiece of my phone to get the cancellation completed. Worse was having to go through the SAME process for each individual magazine. It took a little over 30 minutes to complete. So early last week I was doing the household bills. I located the credit card bill and looked for the refund. None was noted. I checked online to see if their had been any newer refunds that might have appeared after the credit card completed billing for the month. Nothing was found. I called back the only number I had listed which was the same 1-800 number I had been using to cancel the magazines. I really ONLY wanted to speak to a human being. I took a chance halfway through the process and though it was not given a choice I dialed zero at one of the prompts. The phone began ringing and voice informed me that all of their customer representatives were currently busy and it could a long time to wait. They suggested I continue my efforts with the automated calling feature. Instead I placed the phone on speaker and proceeded to complete my bills. Fortunately I only waited 10 minutes or so on the line. The representative greeted me warmly and of course requested ALL the information I had provided the automated service all over again. But I remained patient. They then informed me that the $2.00 renewal service charge had been cancelled and would not appear in any subsequent billings. I asked then why I was not refunded any partial amounts for the magazines. It was explained that during my phone call the month before that all I had accomplished was to remove the $2.00 renewal fee but had not cancelled the magazines. That was when I realized indeed that NOTHING is free in this land. I was able to cancel the magazines and recieved a partial pro-rated refund for the amount but not without a tremendous amount of angst. The moral of this story is be very leary of Best Buys free magazine offers. They may not be all that free after all.

I never ordered these magazines, and they keep charging my checking accoutn and when I call its never a live person...