I finally got through to a customer service agent, who didn't sound very sharp, after waiting for 8.5 minutes and being silent through the automated system and the customer satisfaction survey. I had tried to cancel 4 expensive subscription renewals through the automated system, but made a mistake with the first one, so that I would keep the renewal and cancel future billings. The system would not allow me to go back and cancel. Also, the company will not refund my full renewal charge, telling me first that the difference is for magazines already issued (it's only been a few days and I haven't received any issues), then telling me they're nominal charges for processing. I demanded my full refund, so the agent gave it to me for the first magazine, but said that the others had already been cancelled, so he couldn't do anything. He supposedly put in a request to the billing department to refund the rest of my charges, which could take 72 hours. I have to call back and follow up with them. I asked what the direct phone number was to speak with the billing department or a supervisor, and he said all the phone numbers take me to the automated system and that I have to wait it out again to speak with someone. I never received a post card in the mail telling me that these magazines would renew or the cost, like they promise on their automated system. Otherwise, I would have cancelled before I was charged. I am also unhappy that the company doesn't have a website for customer service issues. DO NOT do business with this company, as they have deceptive business practices. I hope I'll see my refunds and have no future charges from this company.

I was charged 192 dollars on my credit card without my permission.

I want to cancel National Geographic Adventure (-44) charged to my account 7/13/09. I pressed the wrong button and now they will not let me cancel at all. I am out of work and can really use my money back.

Please advise

Stephnie "Stevie" Russell
1-907-349-7207
2537 E. 70th Avenue
Anchorage, AK 99507

[email protected]

I was just checking my checking account on line and noticed to unauthorized charges for $43 & $27 for a magazine order that I never made. I called the bank and attempt to remove these charges and I am told that I will have to contact the company that put the charges on my account. At this point I have no recourse as it is a Saturday evening and no one is answering their phones.

I can't believe how dishonest this company is. I just got off the phone with my credit card company to dispute the charge of a magazine that I did not authorize. I did, at one point, agree to 6 months for a dollar but was assured that I would receive a bill and could cancel at any time after my 6 months were up. I NEVER received a bill and today I was charged for the remaing 6 months of this subscription.
Don't order magazines from TWX...it's a scam