I was disconnected for not paying my electricity bill of $123.47, a payment made by direct deposit on the 4th April 2011 from my bank account, I got a failure to pay notice and disconnection on 16th April 2011 and after spending over 2 hours on the telephone to TXU customer service and explain that this bill was paid with conformation code from my bank the service was disconnected. I have paid my Bills on time every time and due to some computer error on TXU’s part I was disconnected and was asked to pay a deposit of $600.00 to be reconnected. I am not in a financial position to take this through the courts

I am a rental property owner, the only time the electric service is in my name is durning vacancies. My unit was vacant for 2 1/2 month during oct 15, 2009 through Jan 7 2010. I recieved a bill from TXU 1 yr and 3 months later stating that I own them 799.00 for my usuage during that period of time. Keep in mind this unit was vacant durning that time. I call them and told them this must be a mistake, they told me I have to pay this amount, there is noting the can do. They said they sent me a bill in Jan 2010 with this charge, which I never recieved, even if this bill was lost in the mail why would they wait 1 year and 3 months to send me a letter. What kind of business pratice is this. Now because it has been over a year they say there is no way to determine if the meter was read wrong or reasons for this. If they had not waited over a year to bill me maybe this could have been resolved a lot sooner. There is no way a vancant 1200 sqft home can use 800.00 worth of electric in a two month period, when it is vacant. They have the worst customer service I have ever seen,

TXU is the most crooked electric company there is. My problems started with TXU when they put me on a delayed billing (which I didn't not ask for) in late 2009. I would receive a bill the early part of the month which would not be due until the latter part of next month (example, would receive the bill in January 6 wouldn't be due until Feb 27) before the bill date was due I'd receive another bill (received Feb 6 not due until March 27). Called them many times to see why this was happening. Was told I was on a delayed billing plan because they were "updating" their system. Told them I didn't want on that plan to take me off, I wanted the bill to arrive beginning of the month due at the end of the month like normal, long story short . . . every month I called for the same reason. And even though I was on "averaging" my bill was always around $250 - $350 but the total amount due according to them was around $700 because of the 2 bills associated with "delayed billing". Even when I paid it before the due date, they had their system so messed up my bills were always around the $700 mark. In May 2009, I was charged twice! They said it was because of the billing system and that I was responsible for it. Now mind you, I still hadn't been able to get off the delayed billing plan even though I've called every month! Finally at the end of July I was able to get off the plan and was required to make 3 payments to get caught up for that month to have a "normal" billing cycle! Absolutely boggles my mind, I know damn well I've paid at least 1 to 2 extra months but try explaining that to the customer service department. They're response was . . . you don't understand, let me explain your bill to you. I understand all right, you're ripping me off!!
Got off averaging because of the high bills every month (I really think they rip you off with the averaging thing) only to lose $80 because the bill was $220 (averaging for the month) when the actual bill was $134.00 and I had a $17.13 credit. Was told to pay the $220 because when I received the bill I was still on averaging . . . was reassured that I would get the $80+ back on the next bill and then my bill would be month to month like normal. I have yet to receive the credit back, they tell me that they don't owe me any credit.

To keep the electric bill down, I've been freezing my ass off the last 2 months with my thermostat set at 60 to 65 for a few moments to get the chill out and then it's off the rest of the day and night. (Yes, even when we had the snow and ice and got down into the teens). My bill went from $134 (Dec) to $179 (Jan . . .even though nothing had changed over the last month) to $240 this month. They tried to tell me that it was the appliances, then it was because the thermostat was set at 60 to 65 and the heating element had to work double time even though it wasn't on very long, then was told that it was the same as last years even though I was on averaging and kept the house nice and warm and this year I froze. Son read the meter an according to my records I'm being over charged 685 kwh. They're sending someone out to re-read my meter (at my expense) but I doubt very much if I get any response to TXU. What a rip off company. Will definitely be switching when my contract is up in November. Never had a problem with them until this past 1½ years and I've been with them since 1988. TXU definitely needs to be investigated!

Upon my deployment to Iraq in August 2010 ( I am now in Afghanistan),
I moved out of my apartment I 452B Yacht Club Drive Rockwall, TX 75032.
I notified the company, which ignored and did not respond to any of my
letters, some of which were sent via certified mail. The company
continued to bill me through December of 2010. All I asked was to have
my bill prorated for the time I actually occupied the unit. I tried attaching a copy of my deployment order which indicates that the date I was deployed was August 14, 2010, but your system will not accept pdf files. I also have copies of certified mail receipts for unanswered letters from the company. I am currently in Afghanistan which limits my options for dealing this problem.

Set up automatic bill pay for my electric bill and received my first statement after that showing that my checking account would be drafted on a certain date. Cool. That day came and the attempt was made to draft the account but for some still unexplainable reason it didn't work. TXU tried several times to draft and it never worked. Unfortunately for me that cost me a $25 fee each time for 4 times. I didn't find out that it wasn't being drafted until after getting a disconnect notice. Called TXU customer service. Never got to speak with an American citizen on our soil. Guatamalan rep said to fax bank statement showing I had plenty of money in the account and fees would be removed. Did that and no go. Subsequent phone calls have been useless. Still can't speak to an American or anyone who gives a rat's ass. Not my fault and I am being treated like a deadbeat number. Bottom line, customer service is nowhere as slick as they think it is.

Just try to find a physical address where they have an actual customer service rep you can look in the eye. Doesn't exist. Good luck if you have a problem.