Before getting the connection i have paid the Security deposit of $300 from my master card saving account to TXU for immediately getting connection on 25 Feb 2009 .And they have charged me again another 300$ security deposit even after paying that on the first day of the connection .Every time i tried to call their customer care it takes around 30 mins to reach their customer care representative and it is the worst ever customer care service i faced.I have to tell my details and my whole story they will ask for the bank statement and transaction Id etc i'll give them and they will say they will copy that in next month but it wont work .This is how it happened for almost 3 months and they have created all mental and physical torture to me .Let me explain that i'll pay the monthly bill except that deposit and i will call the customer care again and i'll inform the same story they will again ask me to send the bank statement transfer statement .I'll do the same and the same then one day without intimating me they have disconnected my connection Causing more problem to me and more tension to me and even mental torture to me .When i called them about my disconnection they said they did because i have not paid, actually i have paid and till now i have faxed almost 5 times .For the last 3 faxing i have the sent conformation statement also .They are not even apologizing for what they have done and they said they will charge me again disconnection and reconnection fee for that .

I'm ready to prove i'm innocent and i have all the documents which i have sent and bank statement, fax sent report for the same.I need justice.

FYI

My TXU Energy account number is 100000430826
Contact number is 7138589229

Part 1 - Deceptive Sales Practices
We had a TXU "agent" knock on our door on a Sunday afternoon with a sales pitch that TXU wanted us back as a customer.
The details he presented were that TXU would provide many enticements to regain our business. The benefits were to include a guaranteed rate for 2 years, $500. upfront, $50. monthly for 2 years, 3% cash back for 2 years and $75. prepaid Visa card coupon with the first month bill. Deal sounded too good to be true but his TXU sales rep badge, his handwritten notes on the TXU Thank You folder, and his assurances that these details were all true enticed us into agreeing to switch to TXU. We were also told that we could cancel the change without any cost to us within xx days if we decided to do so. An hour after the "agent" left we went to the TXU website to check the details. There we found that the $ were not actual cash or credit but simply "Rewards+ Dollars" which could only be used for "discounts" at designated suppliers and products. That is a far cry from actual dollars and would not reimburse us for the cancellation fee from our current electricity provider. Those "discounts" would only be of limited value to someone who pays full rack rates at hotels or full retail price at stores. This is NOT as the "agent" represented.

Now comes the Part 2 - Customer NON-service
We immediately called the TXU phone number to cancel the order placed 2 hours earlier. After working our way through the maze of phone options we finally were able to speak with a customer service rep. Foreign accent was a big problem but did get to a person who said that our confirmation number could not be located or identified because their computers were down for maintenance. We spoke with a supervisor who confirmed that there was nothing they could do. She suggested we call back in 2 days and they would have their computers back up and running. We explained that we would be out of the country with no phone or computer contact available for a few days and needed some satisfaction that we would be able to cancel when we returned. They agreed to have someone call us in 2 days which would have been on Tue. May 19. No call ever came, according to my office staff.
We returned today and again called TXU to cancel. After being hammered over and over for an "account number" which we do not have and being transferred 3 different times, we were transferred again and the phone line was hung up on their end.
We called back again and tried to speak with a supervisor but were repeatedly refused. Another call and we finally spoke with someone who did go into their computer and locate us and said our order was cancelled. We could not get any confirmation number but my insistence did get me that person’s name and employee ID #.

This is the worst experience I have had in recent years with any business organization. Certainly not focused on delivering superior customer service as the TXU CEO Jim Burke claims.

Ed in Dallas

So about 2 months ago I moved into a apartment complex with my girlfriend. We were told that txu was a good electric company. So I called to set up service with them I was told that I had to put a 300.00 depost quick I was ok with. I asked the cust rep if I could pay half that day and the other half 4 days later when I got payed. They told mr that it was fine as long as it was payed within 10 day otherwise service would be disconnect. I payed it 5 days after I orginally called. Then my apt complex wrote me a letter say that if I don't have my own electic set up that I would be thrown out of my apt complex. But as far as I knew I had electic set up threw txu. I called several times a day for almsot a week. Everytime they said it was set up. About a week and half later with me calling everyday up to 5 times a day someone in there upper managment told me the it was never set up becuase I didn't pay the deposit in full. Well by that time I was so fed up with there customer service and the poor mamagement I dropped them. And wanted my deposit refunded. That was about 5 weeks ago. I called today and talked with another retard and txu and they told me that I have to wait another 3-5 weeks for it to be processes again. I think that something has to happen about this horrible company. Someone somewhere reading these compaints should file something agianst txu. I've been wait over 2 months for my money and still haven't gotten it. I need my money back and would like to take them to court but in the Lomb run it's more of a hastle. Never never get this crappy eleictic company if u like getting srcewed over and horeilbe cust service then there there the company for you. Otherwise screw txu don't let any of your friends or ppl you care about get them.

About a month ago I received my new bill, they apparently switch system or something. My bill has always been extremely high. I had called in the pass and said that I thought there was something wrong with my meter because my light was crazy high. Some lady with a foreign accent told me that everything was okay with my meter. I ask to see if they could come and look at it. She flat out told me no. So I get my bill and it states that I am a commercial customer. I was pissed off. My bill had stated my name and then under that DBA SOUTHERN OAKS APTS, where I lived years ago. I just thought that they need to remove that line. Well I started looking at my previous bills and sure enough they all stated PARTNER ADVANTAGE, Some said BUSINESS RATE. It was in small print that I never even saw it. So I called my said they would fix it. I asked for a credit, they told me that they would put in a request to the billing dept. I followed up within a week. They had me set-up a residential account. I got my bill today and guess what it still says COMMERCIAL ACCT. I called again. She told me that I was a residential account but it didn't list a service address??? I asked again about my credit. She stated that the mistake has only been since Jan 09 that someone did the research. She said that I had been a residential customer before that. I asked for an email address and she said no we don't have one!!! I asked for a fax number so that I could send her the proof that my bill said BUSINESS RATE. She then gave me an email address. She said that the ESCALATIONS Dept would be calling me back about my credit. I would love to switch companies but they all ask for high deposit.

Customer service at TXU, I have to say, is pathetic. The scripted responses are not suited to fit all issues. However, the customer service reps are unable to address any issues without the pre-scripted responses. They are unaware of what they are reading and will actually have to re-read through the script to answer any questions. Communication skills are a joke at TXU. I had to restate in incredibly plain English what I needed many times over, and I'm still not sure they understood what my problem was. I will avoid TXU at all costs in the future.