I received a letter from TXU stating that i owed them for a bill at an old address. The dates for the bill that the electricity was charged, I was not occupying the residence.

I called TXU and they told me that I could have more than one account in my name and that they received a letter from the resident there stating that this was my bill. I was then told that in order for them to investigate this, I would have to send proof that this was not my bill.

I sent a copy of the lease with the residents name and info that were living at the residence at that time, copies of receipts of their down-payment and rent payments, even a letter from the landlord stating that she was renting the property to the resident at that time.

I also sent copies of bills that i was currently paying with the new address that I moved to. Also sent a copy of the moving service bill with the date stating i had moved from this location the year before the bill in question.

During this time, I had my own service through TXU at my current residence.This is the same service that was transferred when i moved. I was current on my TXU electric bill when i received this letter.

I was never told that if i didnt pay the bill, even though it is under investigation, that my electricity will be shut off. I never received the results from the investigation.
My electricity was then shut off because I didnt pay the bill that was under investigation.

Since then, this bill has been put on my credit. I sent all the info they asked of me. It is UNACCEPTABLE that a complete stranger is able to write a letter and pawn their bill onto someone else!!!

If you are tired of dealing with TXU you might want to try Ambit Energy. I have heard that people can actually talk to customer service and can understand them with Ambit. Apparently when you call TXU you get to talk to someone that does not understand English. If you are interested in switching go to vickylamson.joinambit.com and get signed up. It is no cost to sign up and if for any reason you lose electricity during the switch Ambit will pay your first months bill.

This is the most crooked electric company I have ever had the displeasure of dealing with. I was very skeptical about signing up with to begin with, but they had supposively "changed" their ways and wanted the customers to know this. I live in a 1, 000 sq ft apartment and my bills have been in excess of $260 a mos! I have called repeatedly and questioned this. I have not even ran my A/C or heat in over a month. I even requested that they come and check my meter or give the benefit of doubt and see if someone is tapped into my electric. I was informed that it would another 4 weeks before this could happen. I cannot even get out from under them without having to pay an additional fee. STAY AWAY FROM THEM! No matter what they say on the commercials they are still ripping people off!

TXU is Horrible- STAY AWAY!!!

I was a TXU customer for 7 years, but in 2009, I only received 6 bills from TXU. I called and reviewed my account online at least once a week because I did not understand why I was not getting billed. I did not want a balance to snow-ball into a huge amount. Each and every time I checked my balance, both online and via TXU customer service, my balance was shown as $0. Now that I moved in November of 2009 and changed companies, I received a bill for over $1620 from TXU. I was told many different stories by TXU customer service without any satisfactory results. I FAILED AN INFORMAL COMPLAINT WITH THE PUBLIC UTILITY COMMISSION. While they agreed that TXU had billings problems and that I had paid in full every bill that TXU had sent me: however they say TXU had a billing problem. Now, in March of 2010 I am required to pay for TXU's mistake???? I am now filing a formal complaint and writing to my state representative to hopefully get better resolution of this issue- I SAY STAY AWAY!!!

We had signed up for new service at a house we just bought. The previous owner had disconnnected service for 8 days prior to our taking possession of the house. We had new service turned on on the 10th of Feb. We had service for 5 days, then TXU cancelled the service. Would not say why, or how, but only that we never had signed up for service. It has been a complete nightmare dealing with these people, and I might add, not one english-speaking person among all of them that I could understand. Are there no Americans working anymore. I will never use TXU again, and I will do my best to persuade others not to either.