The highest in the land - as hot as it is here in tx!
My electricity was cut off today (of all days). I called txu to see if they would grace me by turning it back on until i received my check on thursday, 10/19/06.
I was told so graciously by the rep. That i would need to get a cooler and put my food in there, this is after explaining to the rep. That i was laid off my job 2 to 3 weeks ago and just recently got a new job on 10/11/06. I also explained to the rep. That i have 2 kids - one 13 yrs old with asthma and an infant. She repeated to me to either pay without compassion and/or to call 211. I asked the rep. Would she want me to tell her that if she were in my situation? She wouldn't answer! Which pissed me off even more because we are all human and each one of us has at one time or another has unfortunate situations happen to them! I disconnected the line. Txu:

Thanks a lot txu for helping out the "little people" the single parent mothers who work - not on drugs, actually working, and not on welfare or trying not to be..... A mom who is trying to hold it down for her kids!!!

Your representative(s) were rude and inconsiderate of another person's plight - it showed in their attitudes - a team is only a reflection of the company they work for!

We see they work for you money hungry greedy shareholders who are only concerned with the $ - the bottom-line. The customer service professionalism that your reps. Discuss so dearly and want praise for is fake - because they are not allowed to do all they can -

Txu customer service is not geared to nor are they able to do really do all they can for the working class or single parent households - we are paying your checks, your christmas bonuses, and keeping txu in business! But we get no respect, no perks, no sympathy when we have a problem.

Get a better program of guidelines! Stop taking people for granted just because you think can!

You can't take your riches to heaven nor hell!"