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Biklane
March 24, 2011
I strongly discourage use of U-Save in Orlando
I had a confirmed reservation for U-Save Car Rental (Orlando International Airport location). After some run around getting a shuttle from the airport to their offsite rental locations, the shuttle dumped me off at another rental car company without telling me what was going on. What was going on was that U-Save didn’t have a car for me even though I had a confirmed reservation and didn’t even bother to tell me what was going on. The rental car company where they dumped me off also didn’t have a car (U-Save didn’t even call them ahead of time). I had to find another rental car agency to rent a car. I strongly discourage use of U-Save in Orlando!
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April 7, 2008
service
WE ARRIVED AT TAMPA AIRPORT AT 3:15 PM, PICKED UP THE U-SAVE PHONE AT BAGGAGE CLAIM TO CALL FOR THE SHUTTLE TO U-SAVE PARKING LOT. AFTER THREE CALLS AND 50 MIN LATER WE WERE PICKED UP. THEY GAVE US A FAIRLY NEW PONTIAC GRAND PRIX WITH 15, 000 MILES ON IT.
AFTER DRIVING FOR 45 MIN WE STOPED AT OUR DESTINATION FOR 1/2 HOUR. UPON RETURNING TO OUR CAR TO GO ON TO OUR NEXT DESTINATION THE CAR WAS COMPLETELY DEAD. WE COULD NOT EVEN GET INTO THE TRUNK BECAUSE IT HAD NO KEY SLOT IN THE TRUNK LID AREA. IT WAS LIKE SOMEONE TOOK OUT THE BATTERY. AFTER 4 CALLS BACK TO THE RENTAL LOT AND 1HOUR LATER, THEY TOLD ME THAT I WOULD HAVE TO TAKE A TAXI 30 MIN BACK TO THE LOT FOR ANOTHER CAR, BUT THEY WOULD REIMBURSE ME FOR THE CAB FARE. I PULLED DOWN THE BACK SEAT AND REACHED THRUOGH TO PULL OUT MY SUITCASES BECAUSE THERE WAS A TOW TRUCK COMING TO TAKE THE CAR AWAY. A HOUR AND 30 MIN I WAS BACK AT MY DESTINATION WITH AN OTHER CAR. IT LITERALLY TOOK FOUR HOURS OUT OF MY DAY TO SCREW AROUND WITH RENTING A CAR FROM U-SAVE. AFTERWARDS I FOUND OUT I WAS NOT THE ONLY ONE TO BE LEFT STRANDED WITH THAT CAR. I DON'T RECOMMEND USING U-SAVE FROM THE TAMPA AIRPORT.
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