UAIG

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Category: Services

Contact Information
Miami, Florida, United States

uaig.net

UAIG Reviews

J.Castilla June 10, 2009

STOLEN VEHICLE

My vehicle was stolen from in front of my house on 05-11-2009. I contacted my local office in Plano, TX spoke to a Melinda, Tammy and Jennifer on the phone with a conversation today with a Christine. It seems to me like many others out their that this Insurance group does not believe in helping their customers but rather treat them like their not important to their bottom line. I have just gotten the run around with them and its costing me more than they like to believe. Good hard lesson learned. Full coverage should have at least had covered the recovery and damages but by Christine at UAIG they are not paying anything due to the amount is under deductible amount. GEEEZ were do they get off.

Jack December 17, 2008

Bad service

Customer service is non-existant. The claims office nearest me closes earlier than they advertise, so one must play a cat and mouse game to get service. If one office closes because of inclement weather, how are their policy holder supposed to get in touch in the event of an emergency? My car was damaged 2.5 months ago and the place it's being repaired at is holding it hostage until they receive payment. Have tried numerous times to get my adjuster and the repair center contact on the same page, but hell for all I know they may be conspiring together. I call one get information, I'm told to contact the other person and vice versa, I'm the FUCKING CUSTOMER, why the hell should it be my responsibility to do you fucking work. If anyone is thinking about this company for insurance KEEP MOVING and if you already have them, CANCEL YOUR POLICY ASAP. It's not worth the headache.