I order a collectable tractor modle toy (a Fendt 824) as a christmas present. I gave them the benifit of the doubt with the weather being as it was but it has never arrived. I recieved all other online purchases on time for christmas so I can not put this down to the weather. I have e-mailed and tried calling and they no longer respond to me. I have had no explanation to why this hasn't been delivered or any offer to resolve the problem.