This website advertises (& I quote) 'GENUINE UGG boots' & an 'authorized online retailer of Australia UGG boots'... They DO NOT!! They are not even UK... but China!! Boots arrived (eventually) & straight away you can see they are fakes & not even good ones!! Probably the most important part of the boot (apart from quality) is the badge on the back (that everyone see's)... this is completely the wrong colour with brown writing so you cannot even see what it says. I emailed the website immediately & the 1st response I got is... 'understand that, the genuine boots on offical website should cost hunderds of pounds' so not even arguing the fact that they are fake DESPITE what is declared on the website. Even the pictures on the website are not what you receive (believe me I checked this thoroughly before purchase). The pics on website look like genuine uggs... the boots they dispatch are not! I had a few responses (basically trying to put me off with really silly answers that dis not even make sense) & request for pictures... which I sent but then nothing... no emails... no money... no refund...!! I paid via paypal so complained but apparently they 'can't help me' because I received the boots... I wish I hadn't! They have now ignored me for 5 days & I am gutted & feeling a little stupid. Funny thing is I probably would have accepted them if they were really good fakes... they are not even that! I am now out of pocket & extremely annoyed. I do not know where to go from here...??