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PADDYGIRL
December 3, 2009
faulty and fake
I bought ugg boots from this website 4 weeks ago, having worn them only 2 times the sole of 1 has come away completely from the boot! They are fake. I comparred them with the uggs in SCHUH and the lining is cheap and nasty. I have emailed them 6 times re this and wanting my money back and they are ignoring me. DO NOT BUY FROM HERE
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Mambo
February 15, 2009
knock off product
Ordered Ugg Boots for Christmas, received a pair of boots definately NOT Uggs, horrible chemical smell, sized totally incorrect. Impossible to return item or to get credit card credited BUYER BEWARE this is a rip off!!! You will have no help from the Eternomedia company or Ugg Boutique
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synthia
February 10, 2009
FAKE
I ordered some boots a month ago and still have not received them. I have emailed 5 times with no response. Now I see that even if I do receive them they will be fake. I wish I saw these complaints BEFORE I placed my order.
PLEASE dont buy from them. I will try and report them to the Better Business Bureau.
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rippedoffinmass
January 31, 2009
RIPPED OFF
I wish I saw this complaint board before I made my purchase!!! I bought a pair of boots from uggboutique.com for my daughter for christmas. I received the boots after christmas which was not a huge problem. I was quite surprised to see that they came from china though. The boots did not fit so I emailed to return them for a larger size. After a couple email attempts I did finally get an answer and instructions to return the boots to an address in Canada, which I did. I have sent 3 more unanswered emails to them to find out the status of the replacement boots and have gotten no anwers. The phone number has no answer and now the website is down. I am not holding out hope for a replacement pair of boots. DO NOT ORDER FROM THIS WEBSITE IF THEY EVER COME BACK ONLINE!!!
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ihateuggboutique
January 31, 2009
Ripped me off!
I ordered boots from UGG boutique. They got payment IMMEDIATELY from my Paypal. After 10 days I hadn't even gotten a delivery noticed so I tried to cancel. I got a threatening email accusing me of credit card and mail fraud. Then I did some research and learned of ALL of the problems people have had with this company and that the boots are knock offs. About a week later I got the boots delivered from China. They were shipped AFTER I filed a dispute with Paypal. I did not want fake UGGS, so like an idiot I followed their return policy. That was 6 weeks ago. Now Ithey will not even respond to my emails. Please do not shop this company. They shouldn't be allowed to cheat any more people. Shop American!!!
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Tiffani L
January 21, 2009
Fakes!!!!!
Please DO NOT ORDER from this company. When I made the order it claimed 7-10 days and I would get them. After 3 weeks, I tried to call...message box ALWAYS full. Beware that there is no address for this company on their website, so until they respond, you have no idea what to do. I emailed and emailed. Finally after a month I got the boots in the mail. And guess what??????? The UGG on the back of the boots were upside down!!! I called my credit card company right away to make sure they do not receive payment. In order to return boots, you must email customer service for instuctions. I wonder how long this will take. This company is a bunch of crappy junky boots and do not believe anything good you read about them. If someone says anything good about them, they must work for the company. I BEG ANYONE WHO IS THINKING OF ORDERING FROM THERE...PLEASE PLEASE DONT...YOU WILL BE SORRY!!!
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pdominguez
January 13, 2009
Never Recieved Product
We ordered boots for my sister which were supposed to arrive 7-10 days after order. I tried calling, emailing, leaving a message for a tracking number. NO one replied.
DO NOT PURCHASE FROM THIS SITE!.
thank fully I purchased through my visa/debit card from my bank, they will place a dispute because we never recieved the product and will credit my money.
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IHateFakes
January 12, 2009
Fraudulent Merchandise
My husband tried to surprise me by ordering me a pair of Uggs from Uggboutique.com and when he received the merchandise they clearly smelled of lead paint and fake fur and had come with an invoice from China!!! Everyone knows authentic Uggs are from Australia, so that initially set him off that they were fake. He looked up authentic Uggs on the website and compared them to the ones they received and they were clearly fake. They did not have any of the authentic markings that Uggs have and the smell was just horrendous. He followed the return process to the T, including paying an additional $21 charge to ship them back to CANADA no less!!! My husband ordered the Uggs on Nov 17, and upon receipt we immediately sent them back as specified on 12/3 and we have still yet to receive the $120+ we are owed for this!!! PayPal has been of absolutely no help whatsoever. They informed us to go through the merchant, who is now withholding our refund after we returned the merchandise. We are now filing a dispute with our bank so they can hopefully help us resolve this, but I would like to let people know everywhere NEVER TO BUY FROM UGGBOUTIQUE.COM. IT IS A FAKE SITE THAT STEALS YOUR MONEY AND THEN IGNORES ALL OF YOUR CORRESPONDENCE. I HOPE THEY GO BANKRUPT AND AND GO TO HELL FOR DOING THIS TO INNOCENT PEOPLE WHO WERE JUST LOOKING FOR A GOOD DEAL AT XMAS TIME.
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Theresa
December 31, 2008
Ugg Boutique
I purchased two pairs of tall black ugg boots from them and they are not the real boots they are fake and the sizes were not correct. I followed all of the directions to return them over a month ago and still have not received my refund. I tried to email them and they will not responsed. I also tried to call the number on their web site and it said mail box is full try again later. I am very disappointed in this company.
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CATHY L
December 21, 2008
FAKE UGGS
Well I am one of the many who has been scam by this company. I purchased a pair of chestnut size 8 boots. I paid for them through paypal (no support or protection). When I did not receive a email comfirmation. I contact paypal and Ugg Boutique and ask them to cancel the order. A day later I received an over night package from China. The outside box stated black size 7 boots. Inside the box was a pair of boots chestnut color marked size 8. However I could tell by looking at them they were not a size 8. I own a pair of size 8 UGG Boots. I compared the two pairs and theses boots are much smaller. I contacted the company and was told I could return them for a full refund to Candia. I could not Fed Ex them or overnight them they would not be accepted. To return them I would need to spend $24 in order to trace the package. At this point I did my research and found many complaints about this company. So my choice is two spend $11 for the orginal shipping and additional $24 totaling $36 for shipping alone and very slim chance of seeing any response. I have informed Paypay of the complaints from this site, the BBB and the Federal Trade Commission. I was informed I was entitle to a refund because the boots were not as described? BEWARE
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