I ordered the classic tall us for ugg shop usa- not until my order was complete and my paypal indicated that the merchant name would reflect Rise Beauty LTD did I get suspicious. After 3 weeks I called- the so called service center number which is a generic recording and not a business. I then sent an e mail to [email protected] I reeived a response with a ups tracking number, I immediately felt relief- however this was only temporary-The package came to today from Shanghi China- The boots are fake but have all the registered trademarks in the right places...the two giveaways were the glue and the extremely stiff sole. Also, there was no UGG box lid or booklet, however the UGG care card was included and an additional natural foot liner? Bottom line for me is trying to stop the payment and return the merchandise. When it comes to buying uggs on line you really need to know your retailer to ensure that you are getting the genuine ugg product. After years of internet shopping, this is my first real lesson in fraud. Oh and by the way, the website is no longer available...lessons learned!

Ordered a pair of slippers and was charged for them but have not received and it has been a more then a month.

I ordered UGG slippers from UGG SHOP USA a couple of weeks ago. Todate, there has been no confirmation of my order and no charge on my credit card. Has anyone been charged for UGG merchandize that they didn't receive?

I recently placed an order for UGG boots with this website. I have not heard from or received anything from them. When I went to go check on the status of my order, the website is no longer to be found. No response to my email inquiry which is the only way to contact them. I had since called my credit card company to cancel my card. They had not thank goodness yet charged my account. I was distressed to read a similar situation as well.

I ordered UGG Boots from this website on November 15 and my account was debited on November 20. I never received the boots. I tried to contact the company, but they never responded to my email. I am contact with my bank to see if anything can be done.