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Laura077
January 2, 2010
No Goods and no response
I ordered a pair of Ugg boots on 15th December 2009 for my 12 year old daughter. They took the payment (about £10 more than the invoice said) on the 17th December and my order still says processing. I have emailed 5 times and still no reponse to anything i have sent. My sister has emailed saying she would like to speak to someone before ordering and she had an automated response so they are obviously filtering the emails. Really annoyed as when i spoke to my bank they didn't have a clue who i can report this website to to stop this happening to anyone else.
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millieh
December 26, 2009
Order not received
I ordered some Uggs from the UGG Store on 08/12/2009 paying £90 plus including postage and packing which they said was 5-10 days. By 21st December I had still not received them and checked my order status which says processing. I have emailed them twice this week as they were a christmas gitft for my 12 year old daughter (it is now Boxing Day) they have not emailed me back which they say can take up to 72 hours. I have checked and the paym was taken from my credit card on the 8th December too. I looked into this company before ordering and I could'nt find any problems. It makes me sick that people can rob from you like this, has anyone got any furter info about this company.
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kazolina100
February 28, 2009
overcharged / non receipt
I have purchased 2 pairs of UGG boots from this website on Monday 23rd Feb. The invoice total was £169.59 (I printed receipt) clearly stated on the checkout page on the site. They sent me an auto response e-mail stating the boots had been dispatched which was quite concerning on its own. I then checked my bank account and discovered they had taken 3 payments of £184.00 and 3 charges of £1.50 from my bank totalling £556.50!. I have since sent several e-mails with no reply and I have contacted my bank who will be investigating but state they may not be able to do anything as I paid with debit card and not credit card! Is there anyone out there that can help me, I know others have been ripped off by this company alsobut plz contact me !...I will not let this lie!
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L Dalton
February 21, 2009
Still waiting for refund after 2 months
I returned a pair of ugg boots to the ugg store unworn with their returns form which I down loaded because they were too small I purchased a larger size which I also had to pay for. I am still waiting for my money to be refunded to me I have sent 3 E-Mails but have had no reply this has been going on since January what do you do
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