I ordered boots for Christmas on Dec.11. They said on site most orders arrive in 7-9 days. I understand that shipping may be delayed to higher volumes because of the holiday. Once I placed my order they direct you to a different site to pay (IPS). I was leary but this one the only place that had what I needed so I went through and paid. On my order info page it said processing amount paid $724.02. I almost fell over because my order total was $106.00. I called my bank first and then tried to get in touch with someone on the site. They say they have superior customer support. I couldnt find a phone number to contact anyone but they have a MSN live chat problem is nobody is ever on there. I sent various e-mails and after several days I finally get a lame reply that my order is being processed. Thankfully my bank was only charged the $106.00. I am writing this on December 27 and my boots have yet to leave China...yes China they neglect to let you in on the fact you are ordering from overseas. My order in fact hasn't moved since Dec 18th. Customer support is non-existent on this site and I would never recommend this site to anyone EVER. I hope this saves someone from the grief I am still going through.