Have ordered a pair of boots for my GF and a week later emailed them to find a status. I was emailed the next day saying it would be 5-6 days. I immediately emailed them back to ask if was 5-6 days from the email date, or 5-6 days from the date the order was placed. they didnt respond to that email. Days later, I forwarded my second request for clarification, when will it be delivered, from what date, etc. Their response was a single one line 8-10 days! and a Thank You. No tracking number, no shipper information and now its 8-10 days LATER than it was a wek ago that was only supposed to be 5-6 days. I wasnt rude in any emails sent, just looking for clarification. This is a really bad way to do business, and from reading the reviews, I would tend to think the good reviews were written by friends or employees of the company. Will give an update if / when I get them, but I am not optimistic.

I ordered a pair of uggs on 12/29 and still have not received them. It is now 2/16. I have emailed the company and have not heard back from them. I am very disappointed and hope that no one else is put in this same position.

This is the most unprofessional unethical company I have ever had to deal with in my life. I feel like an idiot to have shopped there. The UGGS are fake and when I tried to cancel the order I was threatened with mail and credit card fraud. I did get the fake boots and I mailed them back almost a month ago following their return instructions. Nothing ... they will not even give me the curtesy of responding to my emails. I feel so stupid and hope that no other trusting unassuming consumers are taken in.

I ordered the tall ugg for a gift. Ws told they would ship in 3-4 days. NEVER heard a word for 10 days. emailed and was told be at my home in 3-4 days...i began to get suspicious and only then did I google them and saw that they were fakes. Thats when the trouble began...unbelievable rude and nasty when I cancelled my order. I called my bank to complain and they are now investigating. I denied the package and will hopefully get my money back. DO NOT ORDER FROM HERE!! THESE ARE FAKE!

I ordered a pair of uggs on 12/29 and still have not received them. It is now 2/16. I have emailed the company and have not heard back from them. I am very disappointed and hope that no one else is put in this same position.