I paid $130 for a pair of guaranteed authentic UGG boots. Upon arrival, it was obvious that they were fake. There is a link in their website to return a product, but when you try to access it, SURPRISE!, it doesn't work.

I had communication with the seller for awhile until the "Chinese New Year" when he magically disappeared. My son is an attorney and even drafted a letter to them. I get no responses. I have tried everything. PayPal Plus credit card does nothing unless you don't get your merchandise.

I took the boots to a dealer who signed an affadavit stating that these are fakes. For $40 more, I could've had the real thing. I am furious!