I purchased a battery for a mobile phone. It arrived but would not fit the phone. I telephoned company (01675 443381) and they agreed to send me a replacement as long as I sent phone back. The new battery arrived 2 days later. Same problem, didn't fit phone. I took battery to mobile phone shop. They told me it was not a bad copy. I emailed company same day to tell them I had returned battery. I received email telling me they would only give me my money back once they had received battery. They are telling me they have never received battery. And proceeded to provide me with some churlish and defensive emails.

ITS NOT ABOUT THE MONEY, ITS ABOUT THE ABILITY OF THIS COMPANY TO SCAM CUSTOMERS SO EASILY AND WITH FAKE GOODS.