I was in the UK in December last year on holiday and I purchased almost 500 pounds worth of merchandise from UK soccer shop online hoping that it would arrive while I was still there. The goods did not arrive by the time I had to leave but this was fine as I was staying with a family friend who was due to come to South Africa in the coming weeks so he would bring them with him. I was told that it would take 15 to 20 working days for the goods to arrive and they did not arrive within that time period. Eventually a month later the goods arrived, but half of the items were missing... I then tracked the items on the website and according to them all the items had been shipped. After several emails I was told that they had to split the items to prevent high customs charges but that the other items were already shipped and would be delivered within the next few days. This was in February and I still have not received anything. Now when I email them I get no response. I have paid alot of money for these goods and did not expect such bad practice from a UK company. I have run out of options now as I get no response from them, the goods have been paid for and I do not know what to do anymore. I am hoping that this formal complaint will do something as nothing else seems to work. It has been 3 months since the purchase and no-one can give me any explanations as to where these items are. Please please help.

The product sent was not as illustrated, and was wrongly sized.

After several e-mails they agreed to pay the return postage as well as a refund.

The item was sent back to them, with proof of postage, and they have not been heard from since despite repeated e-mails.

My advice - do not have anything to do with this company

I too ordered a custom jersey from UK SOCCER SHOP. I got a jersey a month later only it was not what I ordered, not even close!!! I send it back after I was told that I would get a refund because the jersey I wanted was unavailable (even though it's still being sold now as available!!!). I got comfirmation that they received it and two months after I'm still waiting for my refund. My emails are being totaly ignored. Guys since there are so much of us why can't we do something about it? I've got all the proof of there fraud. It's not because of the money I'm just so annoyed at the way the have acted and if you do take the money factor think about how much money the have cheated us from. Why should they get away with it. If anyone has any ideas let me know.
Helen Greece email [email protected]

'UK SOCCER SHOP' Do Not by off this site, Simon Prestwell is a complete fraudster!! He is Ripping people off, i purchased 2 football jerseys back in october 2008, 1 of the jerseys arrived 2 months later and the other never arrived at all, i requested a refund for this, its now 1st July 2009 and im still waiting!! PLEASE DO NOT BUY OF THIS FRAUDSTER!!!

I purchased two items from UKSoccershop.com. They sent one item which was the wrong size and then I found out on my own, that the other item was on back order. They told me it was in stock. I emailed them that I wanted a refund, which they send they would grant. I waited over a month without a refund or any communication. It has been over three months now and they keep promising that they will give me my refund, but I have yet to receive it. I have had to do all the research and communicating. They do not communicate well, amongst themselves, or their customers. As someone who has routinely purchased items over the internet for over 10 years, this has been my worst experience ever.