Ref: UKSoccershop / $300 worth goods never delivered
Order 103233 / UKSoccershop person: Biju Peter

UKSOCCERSHOP (www.uksoccershop.com) – NEVER ORDER FROM THEM
Anyone who feels their consumer rights were violated by UKSoccershop please WRITE TO [email protected] to make COLLECTIVE CLAIM in court (see below).

My story is short and straightforward. I made an order on www.uksoccershop.com for around 200£ (=$300) and never received it.

Well within the promised 14 days after making the order, I got an e-mail saying the order has been shipped. I wish it was! As time went and I still didnt receive anything, I wrote an inquiry e-mail to [email protected]. A customer services person called Biju Peter suggested there had been a problem at the delivery phase, and that I should sort this out myself with Royal Mail whose services they claim they use for delivery [I live in the UK].

To make my doing his job harder, Biju ignored my questions about the Royal Mail tracking number of the package, date it was delivered to Royal Mail etc. Luckily, the guy at the RM sorting office happened to be kind enough to check all packages by the address. What he told me was that there was no package for delivery to my address ever since they claim they had shipped it!

Nothing left to do, I started writing series of emails to Biju asking to explain why they had not shipped my order to Royal Mail and where it might be. From the start, Biju refused to give me a phone number, but never managed to effectively communicate with me over the e-mail. In total, I have written 5 inquiring emails to them. All I got back were one sentence long standard replies saying they were working on my case. No details, no updates, no information. Needless to say, my last e-mail was never replied to.

On googling up “uksoccershop watchdog”, I have found at least 25 similar cases reported: goods paid for but never delivered. The cases have much in common. The customer is usually from overseas, and presumably does not have time to go to court. On complaining for the first time, the customer is advised that the delivery failed due to (i) Royal Mail on strike, (ii) Royal Mail surprisingly not on strike but losing the package anyways, (iii) Christmas time. Further complaints are ignored, and communication with the customer is minimised.

I am quite frustrated at the scale at which UKSoccershop rips off its customers, never to mention my personal financial and emotional damage by the company. I also think such vendors undermine trust in online shopping in general, and it is our duty to make them change for the better or get out of business.

This is why I am now issuing the proceedings against UKSoccershop in Wandsworth County Court (Small Claims Court).

Further, I think collective claim would make even more sense, taking into consideration the number of similar cases. Therefore I urge the ones who too have been ripped off by UKSoccershop to please contact me at [email protected] with details of your experience.

Thanks !
Victoria.
Email to: [email protected]

I bought a Chelsea t-shirt on this companys website and i paid it with a mastercard credit card.
weeks going by, no product. I start emailing and asking for my product or my money, no answer. I call a number on the website, no answer. 16 weeks after i decided to call on my credit card company and cancel the transaction asking for refund. I call my lawyers and decided to sue these incompetent people.
A guy called simon replies and asks if we can settle this.
I say of course if they pay my costs with time lost.
this simon calls me stupid and a fraud??!!...
this will be a personal war.
they have no idea who they are facing.
dont buy nothing to these guys.
I hade never before had such an ordeal.
mf
[email protected]
+351918492224

On the 30th of November 2007 i purchased 2 XXL croatian jerseys off the uksoccershop website. All went well with 2 jerseys arriving but unfortunately 1 jersey was an XL so it was organized via email that i would pay to return the jersey and i would be refunded and a new jersey in XXL would be sent out. After they received my jersey they told me that there were no XXL in stock and would i be interested in choosing another jersey. I told them no and that if they didn't have a XXL i wanted a refund. As soon as i mentioned the word 'refund' that's when everything decided to go pearshaped. Simon and the UkSoccershop team would refuse to answer any of my emails.

If i even sounded slightly agitated or mentioned the word refund i would not receive an answer. I have over 22 pages printed of emails and the tickets i submitted to them about where my jersey is and what is happening. They eventually emailed after i asked what is happening and said the jersey got lost in transit but that i was fully insured on their behalf and that i would receive a jersey, that was over a month ago. Since that last reply, i have emailed them approximately 6 times since the 6th March 2008 and have not gotten one reply. I have filed an internet fraud report with the NSW police and am hoping something will be done about this. I am approximately $150AUD out of pocket and a jersey.

Tomorrow i will be ringing my bank to try to reverse the charge and i now am going to email paypal as it was paid through those means. I also have their number but surprise surprise there is never any answer. I find it coincidental that myself and the other poster are both having problems with simon and the tactics he is using of not answering emails and generally being uncooperative. He chose the wrong person to mess around with, i WILL get my money back!

DO NOT ever use UKSoccershop for any soccer apparel, unless you want to get ripped off, or have the wrong size sent to you. I think i'd get further with bashing my head into a wall then what i have gotten from simon. Stating his online e-tailer is the best in the world is a far cry from the truth.

I hope this helps deter any future customers from using his online store.