This is my second E-mail relating to the same undesirable Ulta experience that still remains unresolved at this time as I stated I my first email which as I’m told was deleted since I called about the same incident I brought my daughter into your store in Tucson AZ #199 to purchase a FHI flat Iron we went to your store because she had seen your ad 8/8-8/28 to showed a CHI on sale and that’s the she wanted She also note that in the same ad you had an “Ulta Deal” purchase $17.25 of product and receive a gift cosmetic bag with product included with a $88 value …
Well as we checked out and my daughter inquired about the bag the clerk told her “ oh we ran out this morning” and continued on collecting the money (the signs were still on the floor) as I stated in the first email I don’t think that type of customer service is how your company will survive selling $100 flat irons that I could have bought online For $67 (and knew that before driving to town)http://www.amazon.com/s/177-2831741-8764853?ie=UTF8&tag=mozilla-20&index=blended&link_code=qs&field-keywords=fhi&sourceid=Mozilla-search
This fact is life and we will all deal with our decisions and to purchase from your company was a decision we made that day …
The biggest challenge through all this is the lack of concern from your company over this to date still no contact I am told to “give it a couple days “ that’s a BS line from a very poor call screener Debra, Absolutely useless, Then there is the district manager Tara still no communication same class as Debra …
As I told Debra you claim to have 356 stores in 36 states so it is hard for me to believe that in the middle of an ad 8/8-8/28 (we were there on the 18th ) Your out of product in every store and no way to full fill the terms of the special, Either somebody grossly misjudged the effectiveness of your advertising or this is common practice for your company but since no company representative has taken the time to email back it is very challenging … simply ignoring your problems won’t make them go away
I am again requesting contact from your company or another level person I may contact

Mike Maness

Came into store late one night, about an hour before they closed. A young lady with dyed red hair and tattoos on her chest was working. I asked her for help, and after trying several things such as lip color and lip liners, her attitude with me grew stronger. She was incredibly rude because of the fact that I did not like the, in my opinion, obnoxious colors she had chosen. When I moved to the other side of the store and chose certain things to buy, she rang me up with an even more rude attitude. Her comment to me was "is this going to be ALL you are buying?" and when I said yes, her response was "Well, your total tonight only comes up to 10.45" Not only is her appearance in the store unprofessional, but her attitude is a turn off as well. I strongly suggest you approach her about this situation if not terminate her. Due to the fact that I did not want to purchase what she had chosen she was extremely rude to me, and had it not been for the tall blond girl that had long hair, I would have chosen to not return to your store.