Ulta's customer service is the WORST I have ever experienced from an online retailer. I called 2 different times & got hung up on. I called today & was on hold for 45 min before talking to Jennifer. She was very unhelpful and rude. They lost my return of $44 and she didn't make any attempts to try and recover it or track it or offer any help. She became worst when I asked for her supervisor and her full name. I got the name Ron Brown but she wouldn't give me her full name or his ext # or email, it's against co policy?!I will never buy anything from Ulta store or online again. Too bad because I shop Sephora & Dermstore and spend at least $100+ every single month. I love Sephora & Dermstore, will stick to shopping where they treat customers with more care. Ulta is a very poorly run company.

first of all i suggest every1 never to shop at ULTA.com and by mistake even if you do, remeber never to contact the customer care.. you will keep calling them and no1 at their helpdesk will ever attend you call. even if you write them an email you will never get a reply. it has been days i am writing them regularly ablout my complaint but the company is soo awful and cheap is not responding to my emails. i have pledged never to shop at such disastrous place.

Ulta for me has been by far the worst place to shop at. I have neither heard nor experience this kind of extreme un-professionalism from any company and its employees. I had a similar kind of situation where I had used my points on a purchase and paid for that purchase through my credit card. Well when I went to return it, the manager on duty (her name was Myra) told me that because I used points, she will not return my money back on my credit card. Instead she issued me a merchandise credit for the entire amount. When I called their customer service toll-free number, they told me that the policy is to return a customer their money in the form of their original payment and the points back to their account. So I went back to the store and the same manager was there who had an extremely unprofessional attitude towards me. There was no apology let alone any courtesy. She did not even talk to me. When I tried to explain her, she cut me off by saying she knows what to do...how rude? She was constantly rolling eyes on me and looking at other co-workers with a sarcastic smile as if telling them that she is dealing with an idiot. In the midst of the situation, she accused me of stealing a 0.99 cents hand cream that was my very own purchase and I even had a receipt to prove that. Then she finally told me that she wont do my return and I'll have to come back to talk to the store manager. At that point, I left my hand cream at the counter because I did not want to create a fuss about a 0.99 cents item and decided to just talk to the store manager in hopes of getting it resolved. I indicated to Myra that I'd need to talk to corporate regarding this. The answer I got, "Oh they already know, what else can you do about it, huh?"

Next morning I called the General Manager (Jennifer Richards) who completely ignored my concerns and started defending her employee almost immediately. Jennifer was not in the store when Myra portrayed such an act of un-professionalism and was completely oblivious to the actual situation but she decided to defend Myra and didn't even bother to listen let alone trying to resolve. At the end, Jennifer the general manager told me to contact whoever I want and hung up on me. I am sensing a great deal of boldness in attitudes of these women who represent themselves as managers of Ulta. There is clearly no consideration or regard about the company's reputation on their part. It seems that they have been completely convinced that no matter how they behave with a customer, nothing is going to happen to them and there won't be any corrective action taken. And they don't even hesitate from accusing customers or challenging them for going to the next level up the chain. The store manager doesn't even bother to listen to a customer and when I asked Jennifer for a number to the District manager, I was denied. As of now, I am extremely disappointed in Ulta, its representatives and its managers. I plan never to shop at this store. I might as well start shopping at a close alternative, Sephora.

First, I was scheduled with another stylist whom didn't come to work as she was ill. The salon never called to inform me of this. I went for a simple haircut and highlights. Lucero was rude from the start. She briefly pointed to a chair and then told be just go sit and she would be there in a minute. Not everyone is naturally friendly, so that wasn't a huge issue for me. Halfway through the highlighting process, she informed me that she was only going to use one color (I wanted dimensional/2 color highlights). She applied the bleach (not color mixture, I was informed they use bleach for highlights and tone it). She then left the foil unwrapped and the hair exposed. Why? So she could talk to her boyfriend. The boyfriend then decided to keep her company, sitting across from me in an open stylists' chair. She ignored me and interrupted me several times when I tried to ask about the glazing (since she made the decision not to do dimensional highlights). The interruption was so that she could talk to the boyfriend about getting the car washed. She poked me near the eye with her comb, didn't even say sorry. She ended up rinsing half of the hair in freezing water despite my request for her to warm the water temp, leaving the rest to finish. She place me under the dryer for a supposed 10 minutes. She was the only stylist there and I was the last client of the day. She disappeared. I sent my husband to look for her. Him and the store mgr found her in her boyfriends car. My hair ended up being over processed and scalp burnt from her negligence. The manager did take care of the situation. I do appreciate that . But, Lucero leaving could have ended with my hair being burnt and falling out of my scalp. I had scalp burns as it was.

ULTA had a promotion that if your purchased a certain amount, you got a cute cosmetic bag filled with samples of ULTA cosmetics. I bought more than planned in order to get the "free gift" and an opportunity to try the ULTA brand cosmetics. When I opened the bag, I discovered every single product was made in China. I will not use any lipstick or eye product made in China, or any other product that is applied to the rest of my face. I would urge everyone to avoid facial products made in China as you cannot be certain of the ingredients, even for well-known brands.