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Algg
August 3, 2010
Charging me for instyle
Over two months ago I went to Ulta to purchase an item. While I was at the register's the store clerk offered me two free instyle magazines since I had enough reward points. I VERBALLY agreed and I recieved two free in style magazines but then the third one came by the mail and I was suspicious because they only told me they were giving me two free magazines. Turns out that when I looked on my credit card account they were charging me 24.95$ for the supscription that I did not agree to pay for. I did not give ANY authorization for my credit card to be billed and Ulta gave out my credit card information to another party without my permission. I feel very angry and dissapointed in Ulta for NOT even informing me that they were going to give out my personal information to a third party.
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anji0921
August 3, 2010
bad customer service
reached the sore today to shop with my 2yrs old and realised that i forgot her stroller at home. I grabbed a cart from the complex and went inside for shopping as my daughter will not walk.
After 10 minutes of collecting stuff in my cart, this lady informs me that i cannot bring a cart inside and it's the shop policy. handed over all the stuff to the lady and left the shop, will never shop at ULTA again... it it is a policy it must be mentioned ouside the door... How do u expect moms to shop??
REALLY BAD CUSTOMER SERVICE..
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crc2094
August 2, 2010
Online Shipping Policy
I ordered items from there online site a week ago and my items haven't even been shipped yet, my credit card has been charged and as far as the items I ordered go, they all appear to be in stock, and if they weren't in stock I would appreciate an e-mail telling me that they weren't. I even paid for 2-3 day shipping and they haven't responded to my e-mail as of why nothing is being done about my order. I personally will never use this online store ever again.
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smartxconsumer
July 5, 2010
horrified!!
ULTA has the worst customer service.. I purchased and item and changed my mind because I found the same set at another store for much cheaper. The item was never used never opened. It was a brush set. I took the merchandise back to the store with my receipt approximately 1 week and a half later. Told them that I wanted to return the product. They asked why. I told them the truth that I found the product elsewhere. I didn't think this would have been a problem. The store employee asked for my credit card that I used to purchase the product. I gave them the card. He took my credit card and my brush set that I wanted to return and took it to the back of the store. About 5 minutes later he came back out and said that I probably stole the item. I told him how could I have stolen the item when there are cameras everywhere and I had my receipt. He said "you could have just put it in your pocket like this" and showed me how someone steals and item. I told them that is impossible and I asked him why he would think this. He said that it was because they were missing that exact same item. He told me that he would not give me my merchandise back and I told him I would report him.
I did not steal any merchandise and to be treated as such in front of all those customers I was absolutely horrified. Never will I go back to ULTA again.
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Vielerne
June 25, 2010
I received the worst hair cut from Maggie at Ulta
I received the worst hair cut from Maggie at Ulta (Union Gap, Washington Branch). I went back 3 weeks later, only because I needed to get my hair fixed. I went back so Maggie could correct the chopped job she previously left me with, she made matters worst and chanrged me $45 more. When I complained about paying $45 for the bad hair cut all she would say is she has 10 yrs experience so thats how much she charges. Well I think times have changed and she needs to go back to beauty school. I will never go to Ulta again because I feel they are not honest and all they care about is the profit line and not the customer.
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Trulala
June 25, 2010
Don't waste your time or money going to an Ulta salon
Don't waste your time or money going to an Ulta salon. I just had my second bad experience and will not be returning. Both of the stylists I saw were inexperienced and unskilled. I was unhappy with my haircut and when I tried to get someone to fix it I was given the run around "Well, you'd have to talk to my manager." whom I was mysteriously never able to get in touch with. Go to a real salon instead.
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Intensse
June 22, 2010
The employees at this location are a disgrace to sales
Not only does the sales staff ignore you if theyre busy having a conversation, or complaining about another customer, but then being of minority you get followed like you're going to steal. I used to shop at the u-hills location often, I regularly purchase fragrance and dermalogica, as well as studio gear and smashbox make up. So when I shop, I spend. Yet lately Ive been followed around like Im going to steal, I even hear associates telling other employees to follow me ( ARE YOU KIDDING ME! ) My last visit I was blown off by who I was later told is the store's general manager, and then again was treated rudely by Ashley (next time youre going to be rude don't give your name). The employees at this location are a disgrace to sales. I dont plan on returning, I would rather pay extra for shipping online, or deal with the malls for Sephora.
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Trubass
June 19, 2010
Avoid Ulta like a plague
Hair color NOT what I wanted - shade of red (Danika was surprised it was red); went back following month, initially lt brown w/highlights :) 1 wk later, back to red - argh! Called to talk to Danika about it and was put on hold too long so I disconnected. Apx $300 spent - expensive mistakes!
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Brokovice
June 10, 2010
I was very upset because of the poorly written certificate
I received ulta reward certificate that entitled me to a salon service up to $35.00 because I earned a level 8 that quarter. I had spent $200.00 at the salon and when I handed them the coupon for the $35.00 off they said I couldn't use it that day being it was the Sat. before Easter. I did not see any blackout dates on the certificate and that was the last to use the certificate. I could of used the certificate for items in the store but b y then i was very upset because of the poorly written certificate. I also discovered the point expire after each quarter, so I wasted what could of been a salon service I could of used on a different day.
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Lookonem
June 8, 2010
The online service on ulta is awful
The online service on ulta is awful. They advertise a free shipping code for $25 or more. They also on the same site advertise 20% coupon on one item. Other websites that I have ordered items from will allow you to enter for free shipping and you loyal customer service discounts which I have their rewards card and got a coupon from them. You can only apply 1 coupon and that is it. I called the first time to find out if they could help me but I got a girl who sounded like she hated her life or job telling me sorry can;t do anything for you. When I hung up I called back to speak to a manager and got the run around from another rep. The manager never got on the phone to take care of me. They don't care if they are losing a loyal customer. If I was handicapped I would have been screwed since they don't want to help someone that can't make it into their store. Their solution is to go into their store.
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