went to have my 2 grandsons hair cut and the cost was outragous first of all. they charged 25.00 each. the service was horrible and my grandsons hair looked worst than when we went in.it was gapped and ragged looking.they had enough nerve to ask for a tip for the stylist.

For everyone saying Ulta has por costomer service, I stongly disagree. Everytime I go into the stores in Nevada they are very helpful and nice. they always make sure to give me samples if i ask, too. You have to remeber this is retail and probably not the most fun job and they probably get paid minimum wage, so do you really think they care about your complaints? they have thousands of customers and your not the only person in the store they have to help. i say leave these poor retail workers alone, they put up with enough crap

On July 22 I received a hair relaxer from one of the hair care specialist in the Ulta salon. The initial consultation went well so I assumed that I would be able to trust this stylist. This assumption proved to be a huge mistake. I received numerous chemical burns to my scalp due to the stylist stepping away and answering a phone call in the middle of my service (For those who are not familiar with hair relaxers, there is a small window of time that a relaxer can process; if it stays on ur hair too long, it can result in irritation and scalp burns) Since chemical burns are not fully visible until after 24 hours, I was not aware of the severity; however when I fully examined the extent of my burns I called the salon promptly to speak with the manager Michelle. To add insult to injury, Michelle was not willing to give me a full reimbursement and when I showed her my scalp and pictures she seemed less than concerned. The only way that I received all of my money back, was to call ulta headquarters (four times) and speak with christian who then had to call the store manager to force them to give me a refund. I am truly shocked and disgusted at the fact that I, the customer, am burned from a neglectful stylist and then refused reimbursement. CRAZY!!!

I'm very disappointed in Ulta after my experiences with them. I went there and had my eyebrows done, I had an allergic reaction, which ok that's fine because I have sensitive skin. I bought some products from them, three of the products were on sale, upon review of my receipt when I got home they over charged me on each of the sale items.

But the icing on the cake was tonight. I went on their online store. I needed to get some presents and couldn't get to the store because we're snowed in. Tonight is the deadline for holiday shipping, if my order doesn't go out tonight I will have to pay extra for shipping.

Problems with my experience with them tonight, several products that are suppose to come with a free gift with purchase. The free gift isn't registering. Annoying but not what really mad me fed up with them.

I go to checkout and wouldn't you know I get a message saying their site is undergoing scheduled upgrades. Why would you schedule upgrades that prevent someone from placing an order on the night of a big deadline. All orders have to be placed tonight to make it there for christmas and their site won't let you order.

So now I can't place my order for it to get there for Christmas unless I pay extra for shipping. Is this a coincidence or a planned way to get more money out of people. I've been trying for four hours to place my order and only have an hour until free shipping that will make it on time ends.

Honestly if I get this order sent out it will be my last time shopping with them. I'm thoroughly pissed off.

On Thursday 6/12/2008 at about 6:30pm my mother, my little brother and I went to buy a father’s day present. We went to Ulta in Mooresville looking for a shaving mirror. We were in the store about ten minutes and were unable to find one we liked. We left the store without buying anything. During our time at the store a couple of the sales associates asked if they could help us with anything. It was noticeable they were following us even though there were other customers in the store. Since we couldn’t find what we needed we walked down the road to Bed Bath and Beyond. While we were at the store the manager from Ulta came in and told the sales associate there that two thieves just walked into her store, and they just stole a curling iron from her. Then she continued to walk up to us and said, “Honey, I know you stole a curling iron from my store and I have you on TAPE!. I just called the cops and they are on their way. You better leave before you get arrested”. We were absolutely shocked and ashamed. We knew there was no proof because we hadn’t taken anything. We told her we would like to see the proof and talk to the cops and she said “I don’t want you in my store you better leave!!”. At this point started walking down to Ulta to find out exactly what happened. We saw the police car pulling up and my mom stopped him and said we are who he is looking for and would like to go back to the store and settle the mess. We walked in the store and everyone looked at us like we were criminals. There was no video of anything, and no one said they saw us doing anything. All the manager had to say was that she suspected we did it. There were plenty of other people in that store and we were the only ones targeted!. Our only "fault" was that we were speaking Spanish while shopping in the store. I know there is no law in the United States that prohibits me to speak Spanish. She was unable to press charges due to the lack of proof. To us that doesn’t make it better. We were falsely accused and embarrassed. We were victims of racial profiling and defamation of character. She didn’t even say she was sorry and continue to believe we took the curling iron. It was the worst time of our lives. We can’t sleep and the whole situation is taking an emotional toll on us. My brother doesn’t understand why someone would do something like that. We are all having nightmares and still can’t believe that actually happen. The manager’s name is Larissa, and she refuse to give us her district manager’s name so that we could call and complain. I called Ulta’s customer service number on Thursday 6/12/08 and filed a complaint. They said they were very sorry and would call the store and talked to them. I called again on Saturday 6/14/2008 and talked to Christian in customer service. He took "my side" of the story, and told me the manager on duty (Larissa) had called them while everything was happening. He said the report stated that we were speaking Spanish while in the store and she didn’t understand us. This shows that race did play a major role in the incident.